Employee Benefits Specialist at Wilshire Benefits Group Inc

Troy, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Problem Solving, Organization, Communication, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Adobe, Life and Health License, Employee Navigator, Benefits Administration, MS Publisher

Industry

Insurance

Description

Description Wilshire Benefits Group is actively seeking a dynamic professional who is ready to play a vital role in enhancing employee satisfaction and well-being as an Employee Benefits Specialist on our Client Services Team. In this fast-paced role, you'll handle everything from processing enrollments and managing eligibility with insurance carriers to fielding inquiries resolving issues as a dedicated employee benefit advocate. Bring your friendly attitude, positive energy, and problem-solving abilities, and let's create incredible client experiences together! Your role will involve wearing many hats, including: Enrollment Master: Process additions, changes, and deletions of member enrollments quickly without sacrificing accuracy Verification Pro: Ensure enrollments are received by carriers through various systems Benefit Guru: Answer employee level questions during open enrollment and throughout the year. Order ID cards, address benefit-related inquiries, and log every task with precision—all within 24-48 hours! Carrier Liaison / COBRA specialist: Act as the bridge between members and insurance carriers to resolve claims and service issues Email Champion: Manage the advocacy inbox and meticulously document tasks Service Excellence Hero: Deliver exceptional service to our internal and external clients Creative Communicator: Craft clear, accurate, and engaging Open Enrollment materials, including employee benefit booklets At Wilshire Benefits Group, we offer a robust and competitive benefits package and an award-winning work environment. We believe in celebrating your achievements, fostering a fun and inspirational work environment, and providing the support you need to shine. Ready to join the team and become a contributor to our intentionally-different approach? Apply now! Requirements Our ideal candidate will bring the following skills and abilities to the role: 1+ years of experience working with employee health insurance benefits Passion for and commitment to delivering exceptional customer service Strong data entry and accuracy skills / experience working with detailed data Proven experience responding to client and/or employee support requests Ability to diligently track and maintain data, consistently populate internal systems, and stay organized Ability to work independently and as a team member to respond to varying client needs Ability to create, edit, and proofread documents; Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Adobe Willing to work onsite Bachelor’s degree preferred Licensed in Life and Health a plus Employee Navigator / benefits administration knowledge helpful Experience in MS Publisher helpful

Responsibilities

The Employee Benefits Specialist will process enrollments, manage eligibility with insurance carriers, and resolve employee inquiries. This role requires delivering exceptional service and creating engaging Open Enrollment materials.