As a Travel Agent Global Operations (m/f/d), you will work with an international team to ensure the professional support of our worldwide B2B clients. You will be responsible for processing complex flight bookings, ticketing processes, and fare inquiries, as well as providing service-oriented support to our clients in their day-to-day business. Your expertise in GDS systems and your solution-oriented approach will significantly contribute to high service quality and efficient process management in our 24/7 operation.

• Handling flight reservations and ticketing in Amadeus, Sabre, Galileo and Farelogix
• Processing of rebookings, ticket changes and other after-sales processes
• Use and processing of bookings via airline NDC solutions
• Control, monitoring and processing of queues within ticket automation processes
• Conducting tariff audits and tariff calculations
• Clarification of invoicing and billing issues
• Service-oriented handling of customer inquiries via telephone, email and electronic queue
• Support and assistance for international B2B customers in English.
• Ensuring high service quality and compliance with agreed processing standards
• Contributing to the continuous improvement of operational processes

Your profile:

Professional qualifications

• Successfully completed training in the tourism sector
• Excellent knowledge of the airline and tourism industry
• Sound knowledge of airline products and fares, as well as practical experience in ticketing.
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