Employee Development Manager at American 1 Credit Union

Jackson, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

85691.0

Posted On

20 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Human Resources, Instructional Design, Program Evaluation, HRIS, LMS, Digital Learning Technologies, Employee Engagement, Professional Development, Leadership Development, Data-Driven Outcomes, Collaboration, Communication, Problem Solving, Coaching, Mentoring, Community Advocacy

Industry

Banking

Description

We are growing and looking for an Employee Development Manager! * Do you have a Human Resources, Educational or Organizational Development background? * Do you have experience in instructional design and program evaluation methodologies. * Do you have experience with HRIS/LMS platforms and digital learning technologies? If so, we invite you to consider a career at American 1 Credit Union. Below are more details before you decide to apply: * Location: onsite in Jackson, MI, and traveling to various locations. * Position: Employee Development Manager * Salary: $85,691 annually * Benefits start on day one: Health, Dental, Vision, Responsible Time Off * All offers of employment are contingent upon background screens ---------------------------------------- The Employee Development Manager is responsible for designing, developing, evaluating, and implementing training and development initiatives that directly align with the credit union’s strategic goals and objectives. This role builds a consistent, data‑driven training framework that enhances professional development pathways, supports career growth, and fosters a culture of continuous learning across the organization. A critical focus of this position is the creation and delivery of operational training programs for branch and contact center teams, ensuring employees are equipped with the knowledge, skills, and tools necessary to deliver efficient, accurate, and member‑focused service. The Employee Development Manager will oversee the entire employee development experience, from onboarding and initial training through continuous learning and career growth. The Employee Development Manager partners closely with the VP of Employee Experience to cultivate a workplace culture defined by individuals who are Focused, Engaged, Trustworthy, Humbly Confident, and driven to Achieve. By collaborating with leadership teams across departments, this role ensures employees are optimally engaged, fulfilled in their work, and empowered to provide superior member experiences that drive organizational success. Essential Job Functions * Lead, Manage, and Accountability: Committed to leading and managing in a way that creates an environment in which accountable employees thrive, and non-accountable people choose to leave. Effectively uses the people analyzer to find the right people, right seats. * Focus on Purpose: Focused on the credit union's purpose of creating financial wellness in our community through everyday banking * Collaboration with Branch Operations and Support Leadership: Participates in collaboration with leadership team members on the credit union’s short- and long-term goals and objectives and communicates such goals and objectives to credit union staff members. * Employee Engagement & Experience: Promote a culture of continuous learning that increases engagement, satisfaction, and retention. Serve as a resource for employees seeking career development opportunities. * Professional Development Pathways: Create tailored learning tracks and workshops that align with employee roles, career aspirations, and performance goals. Facilitate ongoing professional development opportunities, including leadership, compliance, and skill-building workshops. * Leadership Development: Implement structured programs to cultivate future leaders and strengthen organizational resilience. Provide manager-enablement training to enhance coaching, mentoring, and performance management skills. * Provide Data-Driven Outcomes: Define performance metrics and report on training ROI, engagement, and skill growth. * Accountability Measurement and Coaching: Monitors accountability within the training department and works on improving coaching plans with other operational managers for the trainers. * Employee Culture: Committed to building and supporting an engaging and inclusive culture for all by leading and supporting our Employee Engagement Groups. * Continued Growth Support: Supports training and branch operations management team in assessment, reporting, coaching, training, and improvement plan recommendations for the department and individuals as needed. * Vendor Management: Liaisons with assigned third-party vendors and represents the credit union at external events. * Core Process, Policy, and Procedure Review: Assures training team and new trainees are following all processes, policies, and procedures. Oversees training policies and processes and makes recommendations for improvements in efficiency and employee experience to the executive team. * Community Advocate: Serves as a representative of the credit union within the community and is actively visible at credit union events and credit union-sponsored events. Competencies Required * People Focused and Strong Communication: Empathetically seek understanding of what members and employees require and expect and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus. * Achiever, Initiative and Goal Driven: The employee drives for results and success, is committed to their job, sets high standards of performance, pursues aggressive goals, and works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Apply new ways of thinking; create new ideas. Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems. * Focused, Decision Making and Problem Solving: Has a strong sense of urgency about proactively solving problems and getting work done; gain support by collaborating effectively for ideas, proposals, projects and solutions, take initiative; make and/or facilitate decisions considering impact on others and/or the credit union; reach sound decisions and exercises good judgment based on balanced consideration of facts, priorities, and alternatives; make decisions in agreed upon time frame; take initiative to identify and resolve problems; demonstrate ability to examine existing problems/issues in new ways. * Leadership, Management, and Accountability: Demonstrate institutional responsibility, administrative skill, as well as a commitment to and a vision for public service; ability to achieve positive outcomes by encouraging, supporting, coaching, developing, and mentoring others. Committed to leading the company by strategically thinking about the business and managing effectively by working in the industry. * Engaged and Collaborative: The capacity to create an achievable vision for the future by engaging and collaborating with Employee & Member Experience teams, to foresee longer-term developments, to envision options (and their probable consequences), to select sound courses of action, to rise above the day-to-day detail, to challenge the status quo. * Trustworthy, Reliability and Confidentiality: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments. Able to keep all information obtained confidential, including member, employee, and credit union information. Ensures core processes, policies, and procedures are followed. Key Accountability Items: * Lead, Manage, Accountability * Create and implement a Training Strategy and Framework for all areas of the credit union * Develop consistent opportunities for Professional Development and Career Growth * Define Data-Driven Performance Metrics for Training and Development * Promote a culture of continuous learning, engagement, and inclusivity Requirements: * Bachelor's degree in human resources, organizational development, education, or a related field preferred. * Minimum of 5 years in a management role with proven leadership and communication skills. * Deep knowledge of instructional design, adult learning principles, and program evaluation methodologies. * Experience working with HRIS/LMS platforms and digital learning technologies. * Strong understanding of operational credit union functions is preferred. The Ideal Candidate: * Excellent verbal and written communication skills * Working knowledge of PC applications such as Microsoft Office * Ability to work independently or as a collaborative member of a team * Ability to direct other team members and coach others * Knowledge of credit union products, services, policies, core processes, and procedures * Ability to provide supervisory leadership of professional- and intermediate-level staff * Demonstrated member-focused strategy skills * Demonstrated skill in gathering, reporting, and summarizing trends in data * Ability to express oneself clearly and articulately both orally and in writing * Ability to make decisions and take initiative in problem resolution * Ability to exercise tact and responsibility in handling confidential information NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Responsibilities

The Employee Development Manager is responsible for designing, developing, evaluating, and implementing training initiatives that align with the credit union’s strategic goals. This role focuses on creating operational training programs for branch and contact center teams to enhance employee skills and member service.