Employee Experience Coordinator

at  WSP

THE OPPORTUNITY:

As a bilingual Coordinator of Employee Experience, you will play a key role in providing employees with a consistent and positive experience throughout their careers at WSP. You will need to have a deep understanding of WSP’s employee strategy and culture and how to effectively execute it. Your focus will be particularly on integrating talent management strategy, which will further support our broader personnel redeployment strategy, all aimed at fostering a culture of inclusion, growth, and high performance. By effectively engaging in resolving employee relations issues, you will ensure that WSP remains an employer of choice and maintains strong employee engagement.
As the primary point of contact for employees and managers in your assigned region, you will be their main ambassador and the voice that most influences their experience at WSP. As the primary resource person, you will provide guidance and support to employees by first identifying their needs, determining priority, and then striving to find appropriate solutions, which may involve referring the case to Employee Experience Advisors or other members of the Employee and Culture team.
You will establish strong and effective partnerships with HR components such as the Employee Experience team, the Strategic Talent Management team leader, and Centers of Excellence to provide the best possible service to our internal clients. You will also build relationships with WSP Shared Services teams to promote collaboration.
You will contribute to the overall reputation of the Employee and Culture team by acting as an ambassador for employee programs and company culture, supporting the implementation of Centers of Excellence programs, and defining and providing human resources solutions.
Employee Experience Coordinators interact with colleagues, managers, employees, and stakeholders in various ways to address questions and resolve issues regarding HR processes and policies. They also collaborate with members of our team working within the Integrated Complementary Resource Center to ensure employees have a pleasant experience at WSP at all times

• Employee and Manager Inquiries: You will be the first point of contact for managers and employees seeking advice from the Employee and Culture team. You will respond to general questions and escalate more complex cases to Employee Experience advisors or other members of the Employee and Culture team, as needed
• Onboarding and Departures: You will facilitate new employee onboarding sessions to ensure they feel engaged, valued, and learn about the organization’s values and structure.
• Authorized Absences, including simple disability cases: You will partner with managers and employees to guide them through the applicable process.
• Report and Analysis Tracking: You will provide operations leaders with key analytical data to help them understand trends within their department or sector and identify gaps in their tactics and improvements to be made.
• Delivery of WSP Development Programs: With the WSP Global team or Canadian regional teams, you will administer major company programs such as the International Exchange Program. Your collaboration with the operations team, particularly in selecting participants, and your guidance will enable effective implementation and administration of the program.
• Performance Evaluation Management within the Cooperative Education or Entry-Level Professional Program: Co-op students and early-career professionals are essential to expanding our talent pool. You will assist operations leaders in effectively communicating feedback to these employees and convincing them to return to us as soon as possible.
• Reassignment within the same country: You will collaborate with the International Mobility team and operations leaders to facilitate discussions with employees transferred elsewhere in the country. This will directly impact our talent management strategy as we redeploy employees throughout the organization as needed.Exit Interview Follow-up: You will seek feedback from departing employees, study trends and key areas for improvement in the overall employee experience. You will identify situations where it might be relevant to coach the manager and relay the feedback to the Strategic Talent Management or Employee Experience advisors, depending on the manager’s level.