EMPLOYEE EXPERIENCE LEAD at Commercial International Bank (Egypt)

Giza, Giza, Egypt -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HR Communication, Employee Engagement, Employee Recognition Programs, HR Help Desk Management, Town Halls, Focus Groups, Pulse Surveys, Organizational Effectiveness, Customer Excellence Service, Policy Communication, Stakeholder Management, Technology Utilization, Issue Identification, On-boarding Process Design, Analytical Skills, Negotiation Skills

Industry

Banking

Description

Internal Job Purpose: To support building a strong Employee Experience strategy through developing and implementing Employee Engagement initiatives, as well as designing and implementing Employee Recognition Programs, in addition to managing the HR Help Desk to resolve CIB employees’ HR inquiries in line with the approved policies. Job Description: HR Communication 1.Develop and deliver the organization’s HR engagement initiatives, planning and calendar of activity to support the organization’s goals through overseeing our established internal communications channels (e.g. promotions/new appointments, organization restructuring, new programs and human capital initiatives, etc…). 2.Handle the logistics of Town Halls, Focus Groups, pulse surveys and other means to increase awareness of HR activities and policies to drive employees’ performance and maintain transparency. Employee Engagement 3.Ensure the coordination of monthly/quarterly/annual recognition awards are aligned to CIB values, in order to acknowledge achieving employees and to increase employees’ satisfaction and productivity. 4.Develop and execute the employee engagement strategy through working closely with HR Teams and key stakeholders, to deliver high quality employee engagement activities to support achieving organization’s goals. 5.Design, implement and analyse results of employee engagement surveys and other engagement initiatives, to drive organizational effectiveness. 6.Ensure continuous monitoring of the employees feedback through pulse surveys, to ensure high level of employee engagement and to generate insights that help create meaningful changes. HR Help Desk “Ask HR” 7.Engage, coach and develop HR Help Desk team, to meet our employees’ needs with a customer excellence service focus. 8.Maintain quality centric controls, to ensure a positive employee experience by consistently monitoring management of calls, tickets and any other channels used by HR Help Desk team. 9.Monitor escalation of queries to improve front line services and support 10.Communicate HR policies and program changes to the HR Help Desk team in a timely manner, to ensure alignment. 11.Build and maintain collaborative partnerships with the HR teams and other key stakeholders, to ensure smooth communication. 12.Utilize technology to improve service delivery and overall customer service ensuring feedback/customer satisfaction is measured and monitored. 13.Pro-actively identify potential issues, concerns and opportunities, and work with key stakeholders to develop plans that address key issues. Employee On-boarding 14.Design and develop new hires on-boarding process to ensure having a smooth journey. Qualification & Experience Bachelor’s Degree in Organizational Development, Business Administration, or equivalent Minimum 6 – 8 years of progressive experience in HR or employee engagement. Demonstrated analytical and problem solving skills sufficient to identify needs conduct research and develop innovative proposals, solutions, and programs Skills Excellent command of English & Arabic Languages Good understanding of MS Office applications Managerial & negotiation skills Excellent communication skills Planning and organizing skills

Responsibilities

This role is responsible for developing and implementing the Employee Experience strategy, focusing on engagement initiatives, recognition programs, and managing the HR Help Desk to resolve employee inquiries according to policy. Key duties include overseeing HR communications, designing engagement strategies, analyzing survey results, and coaching the HR Help Desk team for customer excellence.