Employee Housing Specialist - Year Round at Alterra

Winter Park, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

24.0

Posted On

15 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Teamwork, Email Management, Front-Desk Assistance, Intercom Operation, Mail Processing, Document Review, Application Processing, Security Fee Tracking, License Fee Tracking, Data Auditing, Legal Document Preparation, Report Generation, Move-In Coordination, Software Proficiency, Financial Reconciliation, Customer Service

Industry

Hospitality

Description

Year Round Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone. Perks & Benefits: Free season pass to Winter Park and all Alterra Resorts Discounted friends & family tickets Medical, dental, vision, life, paid parental leave and more for eligible employees 401(k) plan with 100% company match - up to 4% Mental health resources for all employees Food & beverage and retail discounts Onsite employee childcare based on availability Discounted equipment rentals, pro-deals, and more POSITION SUMMARY: The Employee Housing Specialist will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes. ESSENTIAL DUTIES AND RESPONSIBILITIES: Exhibits initiative, responsibility, and accountability. Be a strong team play within Employee Housing and HR departments. Monitor, review, and audit the Employee Housing email inbox; respond to all inquiries in a timely and professional manner. Provide front-desk assistance to employees and residents visiting the Housing office, including documenting questions, concerns, and maintenance needs and communicating them to the appropriate team members. Answer and assist all inquiries received through the main Employee Housing phone line, including front-door intercom calls. Assist in processing mail and packages is the Parcel Pending software system. Support the creation, review, and seasonal auditing of housing letter templates. Process and update employee housing applications; track applicant security fees and license fee payments; and communicate resident information to property managers, resident advisors, and HOAs as needed. Audit housing allocations and relocations under the direction of Employee Housing Managers. Prepare legal housing documents, coordinate electronic signatures, and ensure all residents maintain a current license agreement. Generate and maintain reports related to scheduled move-ins, occupancy, inspections, and manager assistance. Meet with new residents to complete the move-in process and clearly communicate employee housing rules and policies. Maintain and update master resident lists and the Rent Manager software, ensuring all information remains accurate and current. Provide housing-related updates and information to other department managers as needed. Assist with communication and coordination between maintenance teams and employees/residents. Process resident move-outs by coordinating inspections, completing security fee reconciliation forms, reviewing returns in accordance with resort financial and accounting policies, processing returns, and communicating outcomes and timelines to residents. Assist the Operational Manager with entering/reviewing inspections in Rent Managers software. Coordinate inspections with Resident Advisors. Support Operational Manager with incentive programs for residents. Prorate and review bi-weekly license fee payroll deductions; reconcile submitted versus actual deductions; communicate outstanding balances; and assist with collection of delinquent payments. Assist Administrative Manager with reviewing payroll deductions for collection and addressing employee/resident questions or concerns regarding balances owed. Assist the Administrative manager in gathering materials and data for business planning (e.g. monthly occupancy analysis). Maintain a clean, organized, and professional work environment. Uphold a professional presence in the housing office located within residential housing properties. Actively support the Human Resources team by assisting with HR-led events and functions and contributing to a positive, welcoming, and collaborative atmosphere. Participates in events and functions hosted by HR, creates a positive and creative atmosphere. Perform other duties as assigned by Employee Housing Managers. EDUCATION & EXPERIENCE REQUIREMENTS: Education: College degree preferred Experience: 3+ years of work experience in administration or Human Resources Knowledge of property management desired 3+ years of Microsoft Office products including Excel, Word, and Power Point. Financial Experience (preferred) Qualifications & Skills: Extreme attention to detail is required Financial understanding Excellent written and oral communication skills Must be able to multitask and prioritize in a busy office environment Must be proficient with Microsoft office products Fast learner of computer software programs Strong organizational skills Spanish or other foreign language skills a plus Excellent customer service skills Must be able to be productive and positive in a strong team environment Comfortable working alone and in a team environment PHYSICAL DEMANDS AND WORKING CONDITIONS: Physical Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily - reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position will be required to work evenings, weekends, and holidays. Office Environment: Able to lift, carry, or otherwise move and position a minimum of 50 pounds on an occasional basis. Manual dexterity to operate a computer and other common office equipment on a constant basis. Auditory and visual acuity to operate computers, phones, mobile devices, and basic office equipment on a constant basis. Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis. Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling on an occasional basis. Talking and hearing occur continuously in the process of communicating with guests, managers, and other employees. WAGE: The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits. Hourly Pay Range: $21.00 - $24.00 per hour AN EQUAL OPPORTUNITY EMPLOYER: Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. Application Deadline: Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications. We are a community of explorers and adrenaline junkies; sight seers and nature lovers; lifelong skiers and fly fishing fanatics; mountain bikers and peak hikers… The opportunities for mountain adventure are endless, but we all share one common goal….to Venture Out!

Responsibilities

The Specialist will manage all employee housing communications, including monitoring inboxes and phone lines, assisting residents with inquiries, and processing mail and packages. Key duties involve processing housing applications, tracking fees, coordinating move-ins and move-outs, and maintaining accurate resident records in software systems.