Employee (m/f/d) 1st & 2nd Level Support at SEG Unternehmensgruppe
berlin, Berlin, Germany -
Full Time


Start Date

Immediate

Expiry Date

07 Jan, 27

Salary

54000.0

Posted On

09 Oct, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Information Technology & Services

Description

Introduction

SEG System-EDV und Organisationsgesellschaft mbH is a leading medium-sized IT and software company based in Hamburg, developing customized solutions for the automotive trade since 1992. With over 30 years of experience and a team of 50 employees, we optimize our clients' processes and offer innovative software solutions that consistently meet the industry's demands. Our locations in Hamburg, Cologne, and Isernhagen ensure first-class service throughout Germany. As a subsidiary of VAPS GmbH since 2014, we benefit from expanded resources and focus on collaborative partnerships and exceptional customer service.

easy-car-workflow is the workflow suite for car dealerships. Instead of individual, isolated solutions, our customers digitally map and automate their core business processes and keep track of them at all times – today with invoice receipt and centralized invoicing of workshop orders, tomorrow with other processes on the same engine. Each workflow is an independent module: same user interface, same foundation.

As a 1st and 2nd level support employee (m/f/d), you are the first point of contact for our customers. You support them with technical and professional questions, identify where problems arise in the process, and ensure that documents, approvals, and invoices are reliably processed across all locations. You also support the onboarding and rollout of new customers.

What awaits you

  • Providing 1st and 2nd level support to our customers regarding the easy-car-workflow
  • Analysis, processing and resolution of technical and professional support requests via ticket system (Jira) and telephone
  • Analysis of errors based on log files, data sets, automated data imports and exports, and process flows.
  • Support for updates and releases, including error analysis and quality assurance
  • Documentation of support cases and maintenance of the knowledge database
  • Technical support for workflow updates (implementing updates, analyzing and resolving error messages)
  • Support with the rollout and onboarding of new customers
  • Conducting digital training sessions about our workflows

What you should ideally bring

  • Experience in technical support of software products with professional support processes
  • Strong service and customer orientation
  • Technical understanding and a willingness to learn complex business processes
  • Analytical thinking skills and an enjoyment of structured error analysis
  • Ability to quickly grasp technical and professional contexts
  • Independent, structured and solution-oriented work style
  • Teamwork skills and a high willingness to learn
  • Confident communication in German and good English skills, both spoken and written.
  • Experience in financial accounting is an advantage.
  • Understanding of vehicle trading, scheduling or sales processes in a car dealership

Responsibilities

Introduction

SEG System-EDV und Organisationsgesellschaft mbH is a leading medium-sized IT and software company based in Hamburg, developing customized solutions for the automotive trade since 1992. With over 30 years of experience and a team of 50 employees, we optimize our clients' processes and offer innovative software solutions that consistently meet the industry's demands. Our locations in Hamburg, Cologne, and Isernhagen ensure first-class service throughout Germany. As a subsidiary of VAPS GmbH since 2014, we benefit from expanded resources and focus on collaborative partnerships and exceptional customer service.

easy-car-workflow is the workflow suite for car dealerships. Instead of individual, isolated solutions, our customers digitally map and automate their core business processes and keep track of them at all times – today with invoice receipt and centralized invoicing of workshop orders, tomorrow with other processes on the same engine. Each workflow is an independent module: same user interface, same foundation.

As a 1st and 2nd level support employee (m/f/d), you are the first point of contact for our customers. You support them with technical and professional questions, identify where problems arise in the process, and ensure that documents, approvals, and invoices are reliably processed across all locations. You also support the onboarding and rollout of new customers.

What awaits you

  • Providing 1st and 2nd level support to our customers regarding the easy-car-workflow
  • Analysis, processing and resolution of technical and professional support requests via ticket system (Jira) and telephone
  • Analysis of errors based on log files, data sets, automated data imports and exports, and process flows.
  • Support for updates and releases, including error analysis and quality assurance
  • Documentation of support cases and maintenance of the knowledge database
  • Technical support for workflow updates (implementing updates, analyzing and resolving error messages)
  • Support with the rollout and onboarding of new customers
  • Conducting digital training sessions about our workflows

What you should ideally bring

  • Experience in technical support of software products with professional support processes
  • Strong service and customer orientation
  • Technical understanding and a willingness to learn complex business processes
  • Analytical thinking skills and an enjoyment of structured error analysis
  • Ability to quickly grasp technical and professional contexts
  • Independent, structured and solution-oriented work style
  • Teamwork skills and a high willingness to learn
  • Confident communication in German and good English skills, both spoken and written.
  • Experience in financial accounting is an advantage.
  • Understanding of vehicle trading, scheduling or sales processes in a car dealership

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