Employee Relations and Leadership Development Specialist at Goodwill Industries of Orange County CA

Santa Ana, California, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Employee Relations, Conflict Resolution, Coaching, Communication, Compliance, Investigation, Team Morale, Performance Improvement, Leadership Development, Problem Solving, Fact Finding, Policy Adherence, Training, Onboarding, Adaptability, Bilingual

Industry

Non-profit Organizations

Description

NOTE: Maximum range is provided as an example of the wage/salary range for each position and its earning capacity given factors such as time in position, longevity with the company education level, and performance experience. Newly entering employees should expect to enter at the minimum to midrange level, and not the cap which is for employees with tenure and above level skill sets in that position. PURPOSE OF POSITION: This position serves as a strategic partner to leaders and a resource to team members, ensuring fair and consistent practices aligned with our values and legal requirements. The role focuses on resolving workplace concerns, strengthening communication, and supporting a culture grounded in accountability, respect, and connection. This position will oversee team member concerns, create action plans with supervisors, evaluate effectiveness, and coach leaders toward resolutions that reflect our organizational values. This position also collaborates closely with Human Resources leadership to ensure full compliance with all company policies as well as state and federal laws and regulations. DUTIES AND RESPONSIBILITIES: Addresses, facilitates, prevents and resolves workplace issues, disputes, and grievances in a timely and professional manner. Conducts fact findings on reported team member complaints or concerns such as harassment, discrimination, or retaliation. Collaborates with Asset Protection for investigations. Provide guidance and support to management on employee relations issues adhering to company policies/procedures, rules and regulations, and compliance. Monitors and responds to reported issues and concerns, overseeing the company's progressive discipline process, including performance-improvement actions for underperforming employees. Provides timely escalation and reporting to the Senior Manager of Leadership Development and Work Culture Development and the Senior Director of HR to prevent unplanned legal or mitigation actions. Advises and supports department supervisors to evaluate, plan and execute initiatives to reduce employee relation issues and promote team morale. Identify skill gaps in department leadership and collaborates toward closing the skill gap for leaders. Refers leaders to Learning & Development and Career Pathways as needed. Drives on company business as required or has reliable transportation to facilitate transportation mobility needs of the agency. Supports onboarding practices like monitoring 30-60-90 introductory period. MINIMUM JOB REQUIREMENTS: Bachelor's degree in Human Resources, Business, or equivalent work experience/education combined. Three to five years relevant experience in Human Resources or investigation and conflict resolution. Ability to work with minimum supervision. Flexible and adaptable in handling employee concerns and reports matters 24 hours per day. Prior Human Resources experience or equivalent familiarity with employee engagement, conflict resolution, manager support, team morale, and policy and compliance. Valid California driver's license, liability insurance, and a DMV record acceptable to Goodwill's insurance company. Bi-lingual (English/Spanish) preferred and or ability to seek resources for translation as needed.

Responsibilities

The role focuses on resolving workplace concerns and supporting a culture of accountability and respect. It involves overseeing team member issues, creating action plans, and coaching leaders to align with organizational values.