HUNGRY FOR A CHALLENGE?

That’s good, because at Just Eat Takeaway.com (JET) we have abundant opportunity or as we say, everything is on the table. We are a leading global online convenience marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe.
Our Vision? To empower everyday convenience around the world, whether it’s through customer service, coding or couriers.

ABOUT THIS ROLE:

As a member of the Employee Relations Team, you will provide high-quality, efficient, and timely service to all stakeholders on employee relation matters, including performance management, disciplinary matters, accommodations, dispute resolution, attendance management, and return to work coordination while ensuring the execution and enforcement of fair and consistent application of workplace policies and processes.
You will manage and foster positive relationships between employees and the organization, mediate disputes, conduct investigations, and guide both employees and management. Working within a global team, you will gain valuable international exposure while focusing on the German context. Ensuring compliance with labour laws and company policies, you will contribute to a fair, consistent, and harmonious work environment.
You will report to the Employee Relations Lead based in another country. This position offers excellent opportunities for career evolution towards a broader, international context.

THESE ARE SOME OF THE KEY INGREDIENTS TO THE ROLE:

• Apply employment standards and labour laws for legal compliance ensuring accurate validation of country specific regulations
• Responding to employee inquiries through the People Service Portal (JIRA ticket system) and other channels, identifying needs, and escalating issues, as the needs arise.
• Maintaining a strong commitment to our service level agreements (SLAs) around responsiveness and employee satisfaction.
• Maintain quality standards of content and information as it relates to Employee Relations guidelines, policies, and procedures
• Manage internal People policies and update policies to reflect localization requirements
• Internal investigations for local cases and whistleblower cases
• Collaborate with HR Business Partners to provide comprehensive employee support, handling Tier 2 tasks, while directing Tier 3 issues to HRBPs for effective resolution.
• Guide managers (with different levels) on disciplinary and non-disciplinary actions, terminations, and employment standards; support with documentation and best practices