Employee Relations Case Manager at Guzman y Gomez

Fortitude Valley, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Employee Relations, Workplace Investigations, Conduct Management, Grievance Handling, Bullying, Harassment, Performance Management, Risk Assessment, Procedural Fairness, Coaching, Australian Employment Law, Fair Work Act, Case Management, Advising Leaders, ER Frameworks

Industry

Food and Beverage Services

Description

Company Description At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do. Job Description We’re looking for an experienced Employee Relations Case Manager to lead complex employee relations and workplace investigations across our national business. This is a high-impact role where you’ll be the go-to expert for conduct, grievance and investigation matters, partnering closely with leaders and the People team to deliver fair, consistent and defensible outcomes. What you’ll be doing Lead and manage complex ER cases including misconduct, grievances, bullying, harassment and performance-related matters Act as the escalation point and key decision-maker on high-risk or sensitive cases Oversee and conduct workplace investigations, ensuring quality, consistency and procedural fairness Provide pragmatic, risk-based advice to leaders and People Partners Coach and develop a Case Advisor and uplift ER capability across the business Track trends and risks, contributing to continuous improvement of ER frameworks and practices. What we’re looking for 5+ years’ experience in employee relations, workplace relations or investigations Strong knowledge of Australian employment law (Fair Work Act, awards, ER processes) Proven experience managing complex conduct and investigation matters end-to-end Confident advisor who can influence at all levels Calm, resilient and highly organised in fast-paced, high-risk environments Tertiary qualification in HR, Law, Workplace Relations or equivalent experience. Benefits We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day. These are just some of the benefits that come with working at GYG: Career growth – Australia and internationally Opportunity to become a franchisee Annual bonus scheme Paid parental leave GYG gift voucher Ready to join the family? Apply now to start the conversation

Responsibilities

The role involves leading and managing complex employee relations cases, including misconduct, grievances, bullying, harassment, and performance matters, while acting as the key decision-maker for high-risk situations. This person will also oversee workplace investigations to ensure quality and procedural fairness, and provide risk-based advice to leaders and People Partners.