APPLICATION GUIDANCE

How to evidence the criteria:
You are encouraged to use the STAR method (Situation, Task, Action, Result) in the cover letter to evidence your ability to meet the ‘person specification’ criteria in the job description. Cover letters should be no more than two sides of A4 (minimum font size 11). For examples of the STAR method, please visit: The STAR method , National Careers Service’.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

KEY RESPONSIBILITIES:

• Manage or provide support as appropriate on a range of formal casework including sickness absence, performance management, disciplinary and grievance cases etc.
• Ensure that the casework tracker is completed and maintained accurately.
• Manage day-to-day queries, providing professional, timely, accurate and robust advice and guidance to managers and staff on a wide range of ER queries providing advice on associated policies.
• Work closely with colleagues in the HR Operations Team, Strategic HR Business Partners and the HR Centres of Expertise in helping to deliver a consistent and joined-up HR service across the organisation.
• Build effective working relationships with managers and staff and with other HR colleagues to support the maintenance and development of best practice policies and procedures.
• Participate as appropriate in the development and delivery of ER learning and personal development initiatives.
• Support on ER-related projects as appropriate.
• Review and analyse MI data and trends
• Adopt a continuous improvement approach to work, to ensure that records are kept up to date and letters, guidance and templates etc are accurate and appropriate.
• Line management of ER Assistant, if required.

STAKEHOLDER RELATIONSHIP RESPONSIBILITIES:

The ER Casework Adviser will:

• Provide advice and guidance to senior managers, line managers and staff.
• Build positive relationships with colleagues across the HR function, in particular maintaining close and regular contact with the Strategic HR Business Partners.
• Liaise with colleagues in UK SBS, and other external organisations as appropriate.

There may be occasional travel to other sites required.