• Full time opportunity
• Office based role- free onsite parking!
• Earn up to $80,000 per annum + super
  TheirCare was founded in 2017 and since then we have expanded from our flagship service in Melbourne, to operating high quality Outside School Hours Care and Holiday Programs across Australia. We exist to enrich communities and support families all year round.
  Partnering with our field staff, including Operations and Area Managers, the Employee Relations Coordinator will be responsible for coordinating employee relations issues and ensuring compliance with Australian employment laws and regulations. You will provide advice to stakeholders and have an understanding of the Fair Work Act 2009 as well as some exposure to investigating and responding to incidents. You will also play a key role in the management of the organisation’s Work Cover processes, collaborating closely with external brokers, insurance agencies etc.

This role will involve working closely with senior management and employees to address workplace concerns, mediate disputes, and design and implement policies and procedures that promote a positive work culture. The role reports to the General Manager – Government and Industrial Relations.

• Establish strong relationships with business leaders and managers to understand their needs and challenges.
• Manage and support a variety of ER cases, including disciplinary actions, grievances, and performance management issues, from initiation to resolution.
• Conduct thorough and impartial investigations into employee complaints and incidents.
• Support managers in handling performance management issues.
• Prepare and maintain detailed case documentation, ensuring accuracy and confidentiality.
• Develop and implement improved policies, procedures and templates to support the management of incidents/injuries, complaints etc.

• Establish strong relationships with business leaders and managers to understand their needs and challenges.
• Manage and support a variety of ER cases, including disciplinary actions, grievances, and performance management issues, from initiation to resolution.
• Conduct thorough and impartial investigations into employee complaints and incidents.
• Support managers in handling performance management issues.
• Prepare and maintain detailed case documentation, ensuring accuracy and confidentiality.
• Develop and implement improved policies, procedures and templates to support the management of incidents/injuries, complaints etc