Cardiff
We are looking for an Employee Relations Executive to manage and resolve escalated employee-related cases, often involving complex legal issues and multiple parties. You will support the delivery of our employee relations approach, ensuring the provision of a ‘platinum’ service to the business. Your role will be crucial in providing high levels of customer service and a consistent, quality experience that is legally compliant.

Key Responsibilities

• Manage and resolve escalated employee-related cases with sensitivity and confidentiality, ensuring timely and effective resolution.
• Support cases escalated to ACAS and those that have progressed to an employment tribunal.
• Act as an expert consultant for the business and People Operations with technical referrals on HR cases.
• Develop, manage, and maintain HR policies and procedures relating to escalated cases to ensure they are current and effective.
• Provide a valued and high-quality employee relations service, ensuring compliance with relevant employment legislation and regulations.
• Monitor and report on team performance metrics, enabling data-driven decisions and effective measurement.
• Work closely with legal advisors and external partners to ensure the organisation is fully compliant with employment legislation.
• Proactively provide data insights to make informed business decisions and forecast longer-term business needs and trends.
• Establish lessons learnt from cases to improve decision-making throughout the employee lifecycle.

Key Skills & Experience Required

• Excellent communication and interpersonal skills, with the ability to work effectively with all levels of the organisation.
• Strong problem-solving and conflict resolution abilities.
• Proactive and emotionally resilient.
• Ability to make confident decisions and objectively justify them.
• Skilled at collaboration to deliver results while being confident in working independently.
• Proven ability to manage employee relations cases to a high level.
• Working knowledge of Employment Law and current HR best practices.
• Ability to manage multiple cases simultaneously.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.
Admiral: Where You Can
We take pride in being a diverse and inclusive business. It’s a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.
Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.
We’re proud of our people-first culture. In fact, we’ve been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.
Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here.

LI-AM

• Manage and resolve escalated employee-related cases with sensitivity and confidentiality, ensuring timely and effective resolution.
• Support cases escalated to ACAS and those that have progressed to an employment tribunal.
• Act as an expert consultant for the business and People Operations with technical referrals on HR cases.
• Develop, manage, and maintain HR policies and procedures relating to escalated cases to ensure they are current and effective.
• Provide a valued and high-quality employee relations service, ensuring compliance with relevant employment legislation and regulations.
• Monitor and report on team performance metrics, enabling data-driven decisions and effective measurement.
• Work closely with legal advisors and external partners to ensure the organisation is fully compliant with employment legislation.
• Proactively provide data insights to make informed business decisions and forecast longer-term business needs and trends.
• Establish lessons learnt from cases to improve decision-making throughout the employee lifecycle