Roles & Responsibilities

1. Employee Relations & Grievance Handling

• Regularly visit Grand Flora salon branches and maintain direct contact with employees.
• Conduct regular employee check-ins and one-to-one discussions.
• Listen to employee concerns, grievances, and workplace issues and ensure timely follow-up.
• Act as a bridge between employees, salon management, and the HR team.
• Handle employee concerns professionally, confidentially, and objectively.
• Identify potential employee relations issues and escalate them to the HR Manager when required.
• Support HR in disciplinary matters, investigations, warnings, and other employee relations cases.

1. Employee Welfare & Wellbeing

• Conduct regular employee welfare and wellbeing checks at salon locations.
• Check on employees' general workplace wellbeing, morale, and satisfaction.
• Identify employees who may require additional HR support.
• Coordinate with management regarding employee welfare concerns.
• Support employee health and wellbeing initiatives.

1. Employee Engagement

• Plan and coordinate employee engagement activities across salon branches.
• Conduct employee feedback sessions and gather suggestions for workplace improvement.
• Promote a positive, respectful, and supportive workplace culture.
• Identify ways to improve employee motivation, retention, and satisfaction.
• Support HR initiatives, celebrations, recognition programs, and employee activities.

1. Field HR Operations

• Follow a structured schedule for visiting different salon branches.
• Maintain regular communication with Branch/Salon Managers.
• Monitor employee attendance, general discipline, and workplace concerns during branch visits.
• Support HR with onboarding, employee documentation, and other HR activities when required.
• Prepare regular branch visit reports, employee feedback reports, grievance reports, and action trackers.
• Ensure all employee matters are properly documented and followed through to closure.
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