We are seeking a professional and people-oriented Employee Relations Officer to  manage employee relations, workplace concerns, grievance handling, disciplinary matters, and employee engagement activities. The role will help maintain a positive, respectful, and productive work environment while ensuring HR policies and applicable labour requirements are consistently followed.

Key Responsibilities

Employee Relations

• Act as a primary point of contact for employees regarding workplace concerns and HR-related matters.
• Develop and maintain positive relationships between employees and  management.
• Listen to employee concerns and provide appropriate guidance and support.
• Handle employee grievances, complaints, and workplace disputes professionally and confidentially.
• Investigate employee relations issues and recommend appropriate corrective actions.
• Support management in resolving workplace conflicts and maintaining a positive work environment.
• Conduct employee meetings, counselling sessions, and feedback discussions when required.

HR Policies & Procedures

• Communicate company HR policies, procedures, rules, and employee benefits to staff.
• Ensure consistent implementation of HR policies across departments.
• Assist in developing and updating employee handbooks, policies, and procedures.
• Monitor compliance with company policies and applicable employment/labour regulations.
• Maintain proper documentation of employee relations cases and actions taken.

Disciplinary & Performance  Management

• Assist management in handling disciplinary cases in accordance with company policies.
• Prepare warning letters, show-cause notices, disciplinary documentation, and other HR correspondence.
• Support performance improvement processes and employee counselling.
• Monitor repeated attendance, conduct, or performance-related issues.
• Maintain confidential records of disciplinary and performance-related matters.

Employee Engagement & Welfare

• Organize employee engagement activities, meetings, surveys, and welfare initiatives.
• Gather employee feedback and identify areas for improvement.
• Support employee recognition and appreciation programs.
• Coordinate with HR and management to address workplace welfare concerns.
• Help improve employee morale, retention, and overall workplace satisfaction.

HR Administration & Reporting

• Maintain accurate employee records and correspondence related to employee relations.
• Prepare periodic reports on grievances, disciplinary cases, absenteeism, turnover, and employee engagement.
• Track and follow up on open employee relations cases until resolution.
• Coordinate with HR, payroll, administration, and department managers as required.
• Maintain strict confidentiality of employee information.
• Assist with HR audits and compliance reviews.

Candidate Profile

• Bachelor's degree in Human Resources, Business Administration, Industrial Relations, Psychology, or a related field.
• 2–5 years of experience in employee relations, HR generalist, personnel administration, or a similar role.
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