EMPLOYEE RELATIONS SENIOR MANAGER

Location (Country-County-City) UK-Hampshire-Basingstoke
Job Locations UK-Hampshire-Basingstoke
ID
2025-8596
Employment Type
Full-Time
Offer/Contract Type
No End Date
Location Name
The Merlin Hub Basingstoke

EXPERIENCE & QUALIFICATIONS

• Bachelor’s degree in HR, Business Administration, or a related field; HR certification (CIPD, SHRM, etc.) preferred.
• Extensive experience in Employee Relations, with a strong track record of leadership and case resolution.
• In-depth understanding of employment law, investigations, and policy implementation across multiple jurisdictions.
• Prior experience within an HR shared services model, including managing SLAs and KPIs.
• Strong working knowledge of case management systems (e.g., ServiceNow, Workday, SuccessFactors).
• Proven success in leading change, influencing stakeholders, and implementing service enhancements.
• Strong analytical, communication, and stakeholder engagement skills.

We’re looking for an experienced and forward-thinking Employee Relations (ER) Senior Manager to lead the development and delivery of our employee relations strategy across Merlin’s Shared Services model. This critical role will shape the future of our ER function, supporting a high-performing team and enabling a consistent, best-in-class approach to employee relations case management across our UK Hub and global attractions.
As the ER Senior Manager, you will lead the resolution of complex cases, advise on performance and conduct matters, and ensure alignment with employment law and company policy. You’ll play a vital role in establishing our new Shared Services model—implementing streamlined processes, leveraging technology, and using data to drive continuous improvement, policy development, and proactive risk management.
This is a high-impact leadership opportunity to influence workplace culture, shape policy, and champion fairness, consistency, and compliance across our business.