Employee Value Banking Manager at Standard Bank - UK

Lagos, Lagos, Nigeria -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

21 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Employee Value Banking, Client Relationship Management, Data Analytics, Business Intelligence, Market Insight Analysis, Stakeholder Engagement, Client Retention, Process Redesign, Consumer Banking, Risk Identification, Sales Strategy, Project Execution

Industry

Financial Services

Description

Company Description Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you. Job Description To drive growth via Employee Value Banking (EVB) proposition for consumer clients by identifying their financial/transactional needs and recommending suitable solutions. Build relationships with fulfilment teams for EVB matters. Maintain a visible and active collaborative presence in the Branches, Private Banking, VAF, Home Loans, Products etc. to establish and support new and existing relationships to grow market share. Establish/Leverage relationships with companies that require EVB. Provides post implementation EVB support for the zone/region; formulates fulfilment/mining frameworks and drives same to execute on EVB requirements. Supports the EVB project plan and performs project execution from an implementation and penetration perspective to support the EVB roll-out plan and roadmap Represents EVB at relevant internal and external forums with the necessary decision mandate and acts as a connector between EVB teams and the Sales teams Manages stakeholder engagements to ensure delivery within SLA and ensures EVB processes are in support of a consistent and excellent client experience. Drives positive client experience through implementing client feedback surveys and exploits EVB models to ensure EVB clients can be measured across all channels (depending on which channel the client interacts with). Drives continuous improvement based on client value, service model, process improvements and sensing capability. Ensures detailed insights and analytics are provided on internal and external potential markets / clients to enable EVB teams to target the right clients. Uses sales knowledge and market insights to influence conversations with product / enablement teams to formulate EVB objectives across segments. Co-create Marketing strategy to assist the EVB growth. Act as the front line to effectively manage EVB initiatives and activity management in prospective companies/sectors to ensure sales growth within each company/sector. Leverages data insights, data and analytics to change behaviour and meet transaction migration initiatives / projects expectations. Tracks EVB milestones, penetration of new to bank in selected companies, across industry sectors; Manages the analysis, interpretation and communication of all sales data at team and regional level. Provides input into talent strategy developed by People and Culture; Ensures alignment to the People and Culture standards with regards to all employee-related matters. Inspires the sales teams to deliver on the Group's shared purpose and instilling a culture which enables the region achiev its EVB mandates. Enables integrated ways of working and collaboration across the value chain to deliver for the client. Qualifications Type of Qualification: First Degree Field of Study: Banking Experience Required Personal and Private Banking 8- 14 years Experience in the design and development/Management of client value propositions. Experience within PPB/Business Clients distribution environment. Experience in the application of data management, advanced analytics, business intelligence and quantitative techniques. Additional Information Behavioural Competencies: Adopting Practical Approaches Checking Things Convincing People Developing Expertise Embracing Change Establishing Rapport Exploring Possibilities Interpreting Data Making Decisions Meeting Timescales Producing Output Upholding Standards Technical Competencies: Client Retention Client Servicing Customer Understanding ( Consumer Banking) Process Analysis and Redesign Product Knowledge (Consumer Banking) Risk Awareness Risk Identification Business Segment: Personal & Private Banking

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Responsibilities

Drive growth of the Employee Value Banking proposition by identifying client needs and recommending financial solutions. Manage stakeholder engagements and leverage data analytics to improve client experience and market penetration.