Job no: 543183
Work type: Staff
Location: East Bay
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Probationary, Full Time, Student Services
Position Description

MINIMUM QUALIFICATIONS

Experience:

• Equivalent to four (4) years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
• A Master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience.
• A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.

Education:

• Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related.

Knowledge and Abilities:

• Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge.
• General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned.
• General knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management.
• General knowledge of advanced statistical and research methods.
• Ability to carry out very complex assignments without detailed instructions.
• Advise students individually or in groups on varied and complex matters.
• Determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature.
• Reason logically and analyze and solve organizational and operating problems of one or several program areas.
• Plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations.
• Analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action.
• Understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served.
• Establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.

REQUIRED QUALIFICATIONS

• Expert knowledge of employment issues, industry/marketing/promotion, quality improvement/assessment measures and job development strategies and functions.
• Demonstrated ability in networking effectively with a customer base including employers, professional organizations, and other groups.
• Knowledge of employment market trends/fields, and effective job search techniques for the 21st century.
• Familiarity with East Bay, regional, national, and global employment communities is desirable.
• Demonstrated ability in interfacing effectively with faculty, deans, employers, and administrators and ability to advise students individually and in groups on complex employment related matters.
• Demonstrated ability in project management including the ability to motivate and lead teams and to design, implement, and evaluate large scale programs and marketing campaigns.
• Ability to multitask in a fast-paced environment.
• Ability to perform tasks with accuracy in a detail-oriented environment.
• Ability to prioritize multiple projects from organization and planning to implementation and assessment phases.
• Ability to maintain project budgets and employer databases.
• General knowledge of policies, procedures, and practices of Employment Services.
• Ability to quickly learn the principles, practices, and trends of the student services arena and adapt to changes.
• Thorough knowledge of English grammar, business writing, punctuation, and spelling.
• Ability to write and compose various types of communication, create promotional materials, and deliver presentations.
• Ability to compose and appropriately format correspondence and reports appropriate to internal and external constituents.
• Strong oral communication and presentation skills,
• Excellent customer service and public relations skills developed for a diverse audience.
• Ability to analyze complex situations accurately and adopt effective courses of action.
• Ability to interpret and evaluate descriptions and explanations of problems brought forth by individuals or student organizations,
• Ability to analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action.
• Ability to carry out a variety of professionally complex assignments autonomously without detailed instructions
• Computer skills including a strong working knowledge and ability to learn software and web-based applications such as MS Office, Google Office, databases, and other software or web-based technologies that may be adopted during employment.

PREFERRED SKILLS AND KNOWLEDGE

Experience:

• Handshake, Website design, and/or CRM experience.

Education:

• A Master’s Degree in Counseling, Clinical Psychology, Social Work or a job‑related field.

Employer Outreach:

• Provide leadership to the Employer Relations team in partnership with the Assistant Director and Director, campus and employing communities.
• Develop and define employer partnership opportunities.
• Establish and define MOUs between relevant employers and the CEC.
• Research industry hiring trends and area companies to vet out employer collaboration opportunities.
• Collaborate to set the vision and goals for CEC employer development and relationship-building initiatives.
• In conjunction with the CEC staff, develop and coordinate employer development/connection activities to maintain ongoing relationships with key employers and organizations.
• Consult with employing organizations, ranging from major corporations, global organizations, small size businesses to establish effective college recruitment and connection strategies and achieve a productive presence on campus.
• Ensure compliance with EEO/AA, ADA, federal, state and university policies and guidelines related to employment
• Troubleshoot and resolve compliance issues.
• Research the employment market to identify new niches and opportunities for a diverse student population.
• Coordinate activities with CEC staff for development of employment opportunities for students and alumni and those with disabilities to ensure availability of employment and internship opportunities in Handshake and other services.
• Provide timely/relevant employment market and salary information.
• Support various CEC efforts.
• Organize programs and events such as employer advisory group activities to nurture relationships with diverse groups of employers and promote university programs/students and gather relevant employment market insights and trends.
• Represent CEC and the university at professional and community events - promoting services to employers and supporting University Advancement efforts.
• Deliver presentations to targeted community and professional groups to negotiate recruitment and employment leads and resource development efforts.
• Provide leadership to CEC’s resource and advancement efforts.

Systems and Data Management:

• Create and build data tracking processes between employers, the CEC, and the student body.
• Assist in the development and launch of a Customer Relationship Management (CRM) system for all employer related communications and engagements.
• As a member of the CEC Employer Relations team, provide vision, guidance, and quality delivery of a variety of employment connection and recruitment services.
• Oversee and evaluate the performance of Handshake, the job posting platform used by students and employers.
• Assist in the development of promotional and marketing collateral, newsletters, and website content related to employment for distribution and training internally (faculty, staff, and students) and externally (employers).

Event Planning:

• Provide direction for CEC Career Fairs & employer related events.
• Responsible for coordinating a variety of employment fairs and overseeing efforts to secure employer participation from a wide variety of employment sectors, including business, industry, non-profit, educational, and government entities.
• Identify professionals who develop and present job search related workshops and programs for candidates interested in career and internship positions and ensure educational objectives are in alignment with marketplace needs in collaboration with the Academic Internship Coordinator.
• Oversee assessment of Employer Relations and implement performance measures after events and annually.

Improve and Deliver Service to Client Students:

• Participate in routine CEC and University-wide meetings including but not limited to, staff meetings, retreats, problem solving meetings, team projects, and departmental collaborations.
• Assess student learning and CEC services by tracking client data (program attendance, appointment participation, demographics, class level, retention, etc.)and produce relevant, detailed reports for the Assistant Director and/or Director as requested.

Serve the University and CEC through Special Projects:

• Serve as the CEC representative to various campus committees, task forces, and projects.
• Complete other duties as assigned by the Assistant Director and/or Director.
• Expand as necessary or continue on an attached sheet.