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EMPLOYER SPECIALIST at Veritas HHS LLC
Monroe, North Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

22 Jul, 26

Salary

0.0

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Income Withholding Order compliance, Payment monitoring, Customer service, Communication, Administrative support, Microsoft Office, Conflict resolution, Data entry, Outreach, Problem solving

Industry

Health and Human Services

Description
Description About the position The Employer Services Specialist plays a key role in keeping child support payments flowing to families by serving as the primary liaison between our offices and the employers who process Income Withholding Orders. Day to day, that means monitoring IWO compliance, investigating payment lapses, and working with employers and noncustodial parents to get payments back on track — whether that's confirming a job change or coordinating when payments will resume. The role also includes handling inbound calls from employers at our Central Service Center, conducting proactive employer outreach, and providing general administrative support to keep operations running smoothly. Job Responsibilities Monitors Income Withholding Orders (IWOs) for employer compliance When payments lapse, contacts employer or NCP to determine reason for the lapse and 1) if NCP has changed jobs; and 2) when payments will resume Answers calls coming into the employer telephone queue at the Central Service Center and responds to employers’ questions Performs employer outreach regarding child support services Performs general administrative office support Performs other duties as assigned Requirements Qualifications: High school diploma or equivalent At least one year’s experience in public contact position Strong communications skills Knowledge of computers and software (Microsoft Office)
Responsibilities
The Employer Services Specialist monitors Income Withholding Order compliance and investigates payment lapses to ensure child support payments reach families. The role also involves managing inbound calls from employers and conducting proactive outreach to maintain accurate payment records.