Employment Adviser at The Fedcap Group - UK

Accrington, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

29607.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Employment Support, CV Writing, Coaching, Motivating, Organizational Skills, Time Management, Attention to Detail, Customer Service, Emotional Intelligence, Rapport Building, Action Planning, Job Search Assistance, Skills Development, Complex Needs Support, Wellbeing Solutions, Target-Driven Environment

Industry

Civic and Social Organizations

Description

The Role As an Employment Adviser, you’ll help change people’s lives by supporting them into sustainable employment. You’ll deliver high-quality, personalised support to people who are long-term unemployed and participate in the Department for Work and Pensions’ Restart Scheme. Committed to providing an excellent service to every customer, your role will involve carefully assessing individual needs, creating tailored action plans and CVs, and offering a range of support, from skills development to job search assistance. While you’ll have targets designed to support positive outcomes, you’ll also be supported in your role and will be encouraged to innovate and develop networks. Some of your customers may have complex needs and you might work with specialised services to support them. Salary: £27,642, rising to £29,407 following successful 9-month probation Location: Onsite in Accrington (BB5 0RE) Hours: Mon-Fri 9am-5pm Who We Are Fedcap UK (part of The Fedcap Group) is a not-for-profit organisation. Our mission is to improve economic mobility by unlocking opportunities that move the dial for individuals and communities. Internationally, Fedcap has nearly 90 years of experience, supporting over 245,000 people annually to help improve their economic well-being and their quality of life through education, health, employability and economic development practice areas. Drawing on the experience and scale of the Fedcap Group, the UK delivers a growing portfolio of programmes, to deliver holistic solutions that meet local and national priorities and empower individuals to thrive. We deliver leading employability solutions across a range of UK contracts and local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities. At Fedcap, we embed social value in how we work - from who we hire, to who we partner with, to how we deliver services that create lasting change. Whether that’s supporting a young parent into their first job, helping someone return after time away from work due to health or personal circumstances, or supporting a small business become more inclusive - our mission is to create impact where it matters most. What You'll Be Doing Ensuring your personal performance targets and Key Performance Indicators (including quality and compliance levels) are met. Managing a caseload of customers, holding initial appointments, and producing SMART action plans to ensure appropriate and effective activity is undertaken by all customers according to their level of job readiness. Producing CVs and other documentation required by the customer to support them to apply for work. Addressing customers’ personal barriers to employment and supporting them through a structured pathway of activities. Providing challenge, advice, and guidance where appropriate to develop customers’ capability in the recruitment process, ensuring they have the necessary skills and confidence to secure employment. Identifying, structuring, and recommending wellbeing and training solutions, working in close consultation with your team to meet the specific needs of participants and employers. Your Skills & Experience Able to embrace our company values which are Kindness, Respect, Integrity, and Innovation. You will have proven experience of working in a target-driven environment. You’ll have high levels of attention to detail and accuracy to maintain customer records – experience of working with Microsoft 365 is a requirement, and CRM solutions will be an advantage. Proven ability to build rapport, understand, and empower individuals from diverse backgrounds, including those with complex needs which may include substance misuse and/or mental health related challenges. You’ll be confident in coaching, motivating, and questioning your customers to get a thorough understanding of their needs, while being an excellent listener. You’ll have a high level of emotional intelligence. You’ll be skilled at CV writing, being able to highlight your customers’ key experiences and strengths. You’ll possess strong organisational and time-management skills, with the ability to manage a varied caseload and meet deadlines. Here’s What Makes Fedcap a Rewarding Career... We’re a mission-led organisation with social value at our core. We’ve been trusted for nearly a century to help people with health conditions and disabilities thrive through work. We’re a Disability Confident Leader and proud to be part of a partnership that reflects the communities we serve. You’ll make a real impact: Every success story you help write will be felt in homes, workplaces, and communities across the county. You’ll work locally: Embedded in the places you know- towns, villages, and rural communities. You’ll grow: With access to training, reflective practice, and a national network of likeminded colleagues. You’ll be supported: We believe in team working, wellbeing check-ins, and manageable caseloads. You’ll be part of something bigger: From mental health awareness to inclusive recruitment and sustainable employment, your work contributes to broader change. At Fedcap, we’re proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance: 33 days’ annual leave (including bank holidays) with the option to buy or sell additional days £500 annual benefits scheme to spend at over 900 retailers Cycle to Work scheme open all year round Pension scheme with up to 5% employer match Free life assurance worth 4x your salary Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family Digital gym, mindfulness resources, virtual GP and more Additional Information Equality, Diversity & Inclusion Fedcap Employment is committed to equal opportunities throughout recruitment and selection, in line with our Equality, Diversity and Inclusion policy and the Equality Act 2010. As a Disability Confident Leader, we actively welcome applications from disabled people and will support reasonable adjustments where needed. We are also proud to support the Armed Forces Covenant, encouraging applications from veterans, reservists, and military families. INDHP3

Responsibilities

As an Employment Adviser, you will manage a caseload of customers, providing personalized support to help them secure sustainable employment. You will assess individual needs, create tailored action plans, and offer guidance throughout the job search process.