EMPLOYMENT AND INCOME ASSISTANCE COUNSELLOR

SP3 Social Services Worker
Regular/full-time
Department of Families
Provincial Services, Community Services and Supports
Winnipeg MB
Advertisement Number: 44359
Salary(s): SP3 $58,271.00 - $76,882.00 per year
Closing Date: August 3, 2025
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities, languages and perspectives drives a high standard of service and innovation. The Manitoba government supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).
This competition is designated for Indigenous people. Only applicants who self-declare at the time of application will be eligible for further consideration.
Candidates who do not meet all essential criteria may be considered on an underfill basis at a commensurate rate of pay.
An eligibility list may be created to fill similar positions, and if established will remain in effect for 12 months.
The Department of Families is seeking highly motivated and empathetic individuals to fill various Employment and Income Assistance (EIA) Counsellor positions within the Winnipeg area.
Candidates who are currently enrolled in post-secondary education in Social Services, who will be graduating in the next six (6) months are encouraged to apply. Candidates that do not meet all essential criteria may be considered for development opportunities (underfill) at a commensurate rate of pay (SP1-SP2) and duties may be modified accordingly. The expectation of the successful candidate would be to achieve the full working level based on a developmental learning plan.
The Manitoba Government has a comprehensive benefit package which includes extended health care, health spending account, dental care, vision care, long term disability insurance, group life insurance, maternity/paternity leave, family related leave, and a defined pension plan (some pension plans allow for portability between the Civil Service Superannuation Board and employers).
To be considered for this competition, you are required to submit the Application Form for screening, a resume and a cover letter. Note: Only those who submit an Application Form, Resume and Cover Letter will be considered. See below for further instructions.
Click here to access the application form.

Conditions of Employment:

• Must be legally entitled to work in Canada
• Must provide current and satisfactory Criminal Record Check (including Vulnerable Sector Search)
• Must provide current and satisfactory Child Abuse Registry Check
• Must provide current and satisfactory Adult Abuse Registry Check
• Must have a valid full stage Class 5F driver’s licence, and the ability to travel within the Province of Manitoba for government business
• Must be available to work evenings, weekends and statutory holidays when required

Qualifications:

Essential:

• Post-secondary education in the social services field. This may include a certificate, diploma or degree. An equivalent combination of education, training and experience within the social services field may be considered.
• Experience working with individuals/families from diverse backgrounds (cultural, financially disadvantaged, persons with disabilities, socially disadvantaged, newcomers, etc.) who may face multiple barriers and challenges such as addictions, mental illness, disability and employment.
• Ability to manage conflict in a calm, assertive and respectful manner.
• Strong English written communication skills
• Effective English verbal communication skills.
• Strong interpersonal skills including the ability to interact calmly, sensitively, respectfully and in a non-judgmental manner to resolve conflict effectively with diverse stakeholders.
• Ability to independently problem-solve with understanding and empathy while also ensuring that legislation and policy are appropriately and equitably applied.
• Ability to set priorities, to organize and exercise initiative in a complex and fast-paced work environment with high-volume caseloads and competing demands.
• Ability to work effectively in a team environment with participants, other programs and external resources.
• Proficiency in MS Office (Word and Outlook) or similar software applications.

Desired:

• Case management experience in a social service setting.
• Knowledge of Employment and Income Assistance programs through awareness and/or lived experience.
• Ability to read, write and verbally communicate in French (required for some positions only)

Duties:

Who you are:

• You have strong interpersonal communication skills and you interact with people with dignity, respect, objectivity and the desire to actively listen and learn.
• You are a great listener, you can articulate clearly and you understand the importance of looking beyond what is at the surface, and you can maintain flexibility in your approach and planning with participants and their families.
• You are open to collaborating with your co-workers and others to better meet the needs of your participants. You are also adaptable to changes in workload, policies and procedures.
• You are comfortable with technology, using multiple computer and business programs.

What we offer:

• A career in a helping and caring profession with the ability to make a profound and lasting impact in the lives of people.
• A positive work environment where you can build successful and long-lasting professional relationships with co-workers who will share their knowledge and expertise with you.
• Every day is different with variety in tasks and challenges.
• Training from orientation to on-going professional development within EIA that will give you the tools you need to be successful.

The EIA program is a program of last resort that provides financial and other assistance to eligible Manitobans who have no other way to support themselves or their families. The program works with persons living with disabilities to meet their specialized needs and ensure inclusion in the community while also partnering with employable participants and their families to encourage access and participation in the workforce.We are committed to providing a workplace that is inclusive andwe welcome people of all abilities and diverse lived experiences to send us their application for this role.

Please refer the Job description for details