EMPLOYMENT CLERK at Inland Southern California 211

Riverside, California, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

25.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Service, Data Entry, Documentation, Outreach, Organizational Skills, Public Speaking, Relationship Building, Team Support, Event Planning, Administrative Support, Problem Solving, Bilingual, Social Services Knowledge, Trauma-Informed Care, Equity Lens

Industry

Non-profit Organization Management

Description

Description Type: Part-time, Non-exempt (hourly) Employer of Record: Inland SoCal 211+ Typical Hours: 25 hours per week, flexible scheduling during Monday-Friday 8:00 a.m. – 4:30 p.m. Some evenings and weekends. Department: Economic Mobility Location: In-Person – Riverside, CA Reports To: Careers Program Manager Grant Funded: Yes, Eligible for Transfer: Yes Pay Range: $20.00 - $25.00 per hour, payable bi-weekly Benefits: Part-time employees are eligible for participation in the 403b retirement plan and receive sick leave and accrued vacation WHO WE ARE In partnership with Inland SoCal United Way, Inland SoCal 211+ mobilizes communities to action so all can thrive. For over 90 years, we’ve answered the call, actively listening and responding to local needs. We champion community resiliency, financial security, and health under the values of excellence, empathy, and equity. With over 100 staff members and 1,200 volunteers, we serve 1 million people in Riverside, San Bernardino, and East Los Angeles Counties. Together with community partners and those we serve, we're working towards a future where every person in our communities can achieve what they envision for their lives. To learn more about our workplace culture, visit www.inlandsocaluw.org/careers. WHO YOU ARE Mission-Focused: Your goal is to create change for better lives and healthier communities. You engage donors, volunteers, and the community, striving to accomplish shared goals and making the best judgments for the community and organization. Relationship-Oriented: You prioritize people over processes, cultivating relationships for common goals. You value diversity, practice effective communication, and actively listen to diverse input. Collaborator: You achieve change through collective action and partnership. You share community knowledge, focus on shared goals, and seek win-win solutions while maintaining core values. Results-Driven: You are dedicated to measurable goals for the common good. You communicate goals, motivate others, promote innovation, and drive resources to deliver excellent service. Brand Steward: You grow and protect the organization's reputation with integrity and strong ethics. You act according to the organization's values, take appropriate action, and maintain transparency. JOB PURPOSE The 211 Careers program provides job training and placement to expand access to in-demand careers and strengthen the Inland SoCal Region’s economy. Since 2018, we have helped over 1,200 job seekers prepare for employment and directly placed over 600 into quality jobs. The Employment Clerk plays a vital role in supporting workforce development efforts that directly benefit individuals facing barriers to employment. By providing essential administrative and operational support, this position helps ensure that job seekers receive the tools and resources they need to prepare for and successfully reenter the workforce. The Employment Clerk maintains accurate documentation, prepares participant files for audit readiness, and supports data entry and reporting processes that contribute to program accountability and continuous improvement. This position helps create a welcoming and organized environment that fosters personal growth and economic opportunity. A successful candidate will have a passion to assist all people to thrive financially, and the experience and skills to work with job seekers from many backgrounds, especially reentry. ESSENTIAL DUTIES Outreach and Participant Engagement • Conduct follow-up with program participants to support employment retention and gather updates on job status and progress. • Make outbound calls to engage participants, confirm appointments, and maintain consistent communication throughout the program. • Coordinate and schedule participant workshops, mock interviews, and other readiness activities in collaboration with community partners. • Follow up with clients and community partners to collect feedback and verify that services were received to support program tracking. • Assist in planning and organizing outreach events that promote program visibility and connect job seekers to available resources. Reporting and Documentation • Update tracking sheets and maintain a detailed calendar of events to support program organization and timely service delivery. • Document participant progress, service outcomes, and internal processes to ensure accurate records and program funding compliance. • Communicate regularly with Program Manager and Quality Assurance staff to provide updates on enrollment status and activity. • Assist in compiling and organizing data for monthly and quarterly reports to meet internal and external reporting requirements. Team and Administrative Support • Provide front office support by greeting guests, directing visitors, and maintaining a professional and welcoming environment. • Perform receptionist duties including answering, transferring, and making outbound phone calls to support program operations. • Offer clerical support to the workforce development team and other departments to ensure smooth day-to-day functionality. • Support Employment Coordinators and Quality Assurance staff with accurate data entry in the case management system. • Represent the organization at public and private events, especially those focused on reentry and workforce development. • Identify new community organizations to expand the 211-resource database and assist with onboarding them into the system. Community work is ever-changing because the needs of the community are our foremost mission. This list represents the typical responsibilities of the role, but other duties may be assigned. You will be expected to perform other tasks as required by your role and the organization's operational needs. Requirements QUALIFICATIONS • Applicants should have the education, experience, and/or training necessary to fulfill the job duties and responsibilities. Examples of how this requirement may be met include: o Associate’s or Bachelor's degree in health or human services such as social work, human services, sociology, psychology, public health, or a related field with 1-2 years of relevant experience; OR o High School Diploma, GED, or High School Equivalency with 2-3 years of experience in a relevant field with demonstrated leadership and progressive responsibility. • Experience with social services and local resources. • Demonstrated knowledge of court/probation/parole and basic criminal justice experiences to understand the culture and barriers to reentry. • Ability to effectively communicate verbally and in writing in a business professional manner, including strong public speaking skills. • Ability to convey and deliver the utmost customer service when communicating with staff, employers, other partners, and participants. • Strong writing skills, including grammar and ability to summarize, and proficient computer skills, including competency with Microsoft Office and a variety of software. • Preferred: o Bilingual in English/Spanish o Previous experience with workforce development programs o Previous experience with case management systems or databases • Ability and commitment to using a trauma-informed and equity lens and empathetically respond to the interconnectedness of barriers experienced by participants. • Physical Requirements: Work is performed in an office using standard office equipment such as the telephone, computer, fax machine, and copier. Tasks include moving objects like laptops and chairs, repetitive wrist and hand motions, document preparation and analysis, transcribing information, navigating software, and prolonged sitting. These represent what is necessary to perform the essential duties. Reasonable accommodations for individuals with disabilities will be provided, as required by applicable law. • Remote and Hybrid Work Requirements: For work performed remotely, employees must have access to a private high-speed internet connection and private work area in which nonemployees cannot access or overhear confidential information. Remote work locations are subject to the same professional conduct and safety requirements as in-person work. • Communication: Demonstrate effective verbal and written communication skills, including but not limited to active listening and the ability to adapt communication style to the audience (e.g., colleague, client, external, in-person, virtual, or written), as appropriate to role. • Lived Experience: Applicants who share lived experience with the communities and populations we serve are strongly encouraged to apply. These are basic qualifications to meet the requirements of the position. However, we encourage individuals to apply if they believe they have the necessary skills, knowledge, and experience to perform the job duties, even if their qualifications do not match 100%. We encourage applicants to think broadly about their background and skill set to thrive in the role. GRANT FUNDED POSITION This full-time, non-exempt position is grant funded through March 30, 2027, and carries the possibility that it may not be renewed if further funding is not obtained. The availability of grant funds does not guarantee continued employment. TRANSFER ELIGIBILITY With cross-training, sufficient performance, and job availability, this position is eligible to apply for transfer or promotion to similar internal positions. An open position does not guarantee transfer, promotion, or continued employment. 32-HOUR WORKWEEK While this position works 25 hours per week, the wage is based on Inland SoCal 211+'s 32-hour full-time equivalent (FTE) schedule as part of a 6-month trial that concludes December 2025. Continuation of this schedule is contingent on the trial's success. If ISC211+ returns to a 40-hour workweek on a company-wide or department basis, the hourly wage for this position will adjust accordingly. HIRING POLICIES Inclusion: People who are justice involved, people of color, people who identify as LGBTQIA2S+, and people with disabilities are highly encouraged to apply for vacant positions at all levels. Equal Employment Opportunity: Employment opportunities at ISC211+ are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, color, sex, national origin, age, military status, veteran status, disability, genetic information, ancestry, medical condition, reproductive health decision making, marital status, victim of violence status, gender identity, gender expression, sexual orientation, or any other characteristic protected by applicable law. Fair Chance Act: ISC211+ will consider qualified applicants with a justice-impacted history under the California Fair Chance Act. You do not need to disclose your criminal history or undergo a background check until a conditional job offer is made. If a conviction directly related to the job is found, you will have the opportunity to explain, provide mitigating evidence, or challenge the report's accuracy. Pre-Employment Screening: All offers of employment are contingent upon satisfactory background screening and drug test results. As the recipient of federal funds, this company participates in E-Verify

Responsibilities

The Employment Clerk provides essential administrative and operational support to the 211 Careers program, ensuring job seekers receive the necessary tools and resources for workforce reentry. This role includes maintaining accurate documentation, participant engagement, and supporting data entry and reporting processes.