QUALIFICATIONS:

• Social Services Worker Diploma or equivalent with relevant practicum experience.
• Completion of Career and Work Diploma or Social Services Diploma or diploma in Business Administration, Human Resource, or related discipline
• Demonstrated experience working with job seekers from diverse backgrounds including youth, indigenous groups, visible minorities, newcomers, internationally trained professional, apprentices and employers and the community.
• Ability to track client progress and manage program objectives according to funder guidelines.
• Demonstrated ability to meet and exceed key performance indicators (KPIs), including job placements, retention rates, and service delivery targets set by funders and program targets.
• Excellent Customer Service Skills, with experience in serving high needs populations
• Self-motivated demonstrated ability to work independently with the ability to identify and solve problems and know the difference with the ability to motivate others.
• Experience in employment counselling, guidance and job placement with proven outcomes in serving multi-barriered clients.
• Experience working with WCG’s system (FFAI/CaseFLO, MLITSD Case Management System (EOIS CaMS), an asset
• Demonstrated experience delivering virtual services using teams
• Must have strong case management and client employment action plan development skills.
• Demonstrated knowledge of job creation programs, education and training programs and subsidized training programs.
• Knowledge of the current labour market and industry trends.
• Thorough knowledge of job search techniques, strategies, information and resources.
• Excellent communication (oral & written) and interpersonal skills.
• Knowledge and comfortable using computer packages such as: word, excel, email, Teams, internet, ability to learn new systems as required.
• Level B Certification in Career Assessment tools is considered an asset.
• Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
• Will be required to work onsite five (5) days a week
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• Provides employment counselling services to job seekers including newcomers, persons with disabilities, seniors, indigenous, disadvantaged youth and adults.
• Ability to case manage 200+ client intakes per year, and assigned monthly job placement(s) outcome targets, conduct weekly and monthly follow up and monitors in the WCG – FFAI Integrated Employment Service system
• Conducts comprehensive intakes and employability assessments with clients using the Common Assessment Tool (CAT)
• Obtains and interprets the results of in-depth career and employment assessments and creates and supports client(s) through a personalized Employment Action Plan(s)
• Maintains accurate records and reports in accordance with funder requirements, tracking client progress, employment outcomes, and program impact.
• Meets and exceeds key performance indicators (KPIs), including job placements, retention rates, and service delivery targets set by funders.
• Conducts Employer Outreach to develop and secure employment opportunities for clients, where appropriate initiates a Brokered Incentive Agreement (s) (BIA).
• Keeps abreast of labour market trends and provides information to clients when conducting job search activities in person one on one and/or group sessions.
• Administers and records financial support(s) for clients and employers using FFAI and internal databases and processes.
• Assists clients to prepare and meet the objectives of the Better Jobs Ontario and other training Applications.
• Writes rationales for clients seeking Better Jobs Ontario, Job Creation and other training opportunities.
• Conducts 1 -3-6-12 monthly scheduled follows-up with clients, monitors and supports their progress and job retention to ensure their employment service plans are fulfilled.
• Provides one-on-one assistance in resume/cover letters/interview skills as required.
• Maintains up-to-date job search and social support information and resource materials to support clients and make appropriate referrals as required
• Maintains electronic case notes/rationales in databases such as FFAI and CIS and service entries throughout the client relationship
• Collaborate with Community Service Providers to foster relationships with these partners for intake and additional wholistic support services to address clients’ specific needs.
• Conducts client service surveys at various check points throughout the period the client is engaged in service.
• Facilitates structured employment related individual and group workshop utilizing various methods of engagement.
• Assists with job fairs, employer and special events, and other duties as required.