Description:
Type: Full-time, Non-exempt (hourly)
Employer of Record: Inland SoCal 211+
Typical Hours: 8:30 a.m. – 5:00 p.m.
32 hours/week. Some evenings and weekends.
Department: Economic Mobility
Location: Hybrid – Riverside, CA
Reports To: Program Manager
Grant Funded: Yes, Eligible for Transfer: Yes
Pay Range: $27.00 - $33.75 per hour, payable bi-weekly
Benefits: Medical, vision, and dental coverage; long-term disability and other insurance; 403b retirement plan; sick leave; accrued vacation; and a 32-hour workweek.
Application Closing Date: Open until filled

WHO WE ARE

In partnership with Inland SoCal United Way, Inland SoCal 211+ mobilizes communities to action so all can thrive. For over 90 years, we’ve answered the call, actively listening and responding to local needs. We champion community resiliency, financial security, and health under the values of excellence, empathy, and equity. With over 100 staff members and 1,200 volunteers, we serve 1 million people in Riverside, San Bernardino, and East Los Angeles Counties. Together with community partners and those we serve, we’re working towards a future where every person in our communities can achieve what they envision for their lives. To learn more about our workplace culture, visit www.inlandsocaluw.org/careers.

QUALIFICATIONS

• Applicants should have the education, experience, and/or training necessary to fulfill the job duties and responsibilities. Examples of how this requirement may be met include:
  o Master’s degree in health or human services such as social work, human services, sociology, psychology, public health, or a related field with 1 year of relevant experience; OR
  o Bachelor’s degree with 2 years of relevant experience; OR
  o Associate’s degree with 4 years of relevant experience; OR

o High School Diploma, GED, or High School Equivalency with 6 years of experience in a relevant field with demonstrated leadership and progressive responsibility.

• Strong public speaking and resume writing skills.
• Experience with social services and local resources.
• Ability to effectively communicate verbally and in writing in a business professional manner, including strong public speaking skills.
• Ability to convey and deliver the utmost customer service when communicating with staff, employers, other partners, and participants.
• Knowledge of job readiness skills such as resume writing, interview techniques, and mock interviews, with strong resume writing skills.
• Understanding of the local labor market in Riverside and San Bernardino counties.
• Strong writing skills, including grammar and ability to summarize, and proficient computer skills, including competency with Microsoft Office and a variety of software.
• Required:

o Familiarity with WIOA or governmental workforce programs.
o Experience in CalJOBS and/or motivational interviewing.

o Candidates who are bilingual in English/Spanish.

• Ability and commitment to using a trauma-informed and equity lens and empathetically respond to the interconnectedness of barriers experienced by participants.
• Physical Requirements: Work is performed in an office using standard office equipment such as the telephone, computer, fax machine, and copier. Tasks include moving objects like laptops and chairs, repetitive wrist and hand motions, document preparation and analysis, transcribing information, navigating software, and prolonged sitting. These represent what is necessary to perform the essential duties. Reasonable accommodations for individuals with disabilities will be provided, as required by applicable law.
• Driving: This position requires the ability to regularly travel to and from community meetings, events, job training sites, and partner locations. Candidate must have a California Driver’s License and personal vehicle insurance as required by law and ISC211+ policies. Mileage is reimbursed at IRS standard rate.
• Remote and Hybrid Work Requirements: For work performed remotely, employees must have access to a private high-speed internet connection and private work area in which non-employees cannot access or overhear confidential information. Remote work locations are subject to the same professional conduct and safety requirements as in-person work.
• Communication: Demonstrate effective verbal and written communication skills, including but not limited to active listening and the ability to adapt communication style to the audience (e.g., colleague, client, external, in-person, virtual, or written), as appropriate to role.
• Lived Experience: Applicants who share lived experience with the communities and populations we serve are strongly encouraged to apply.

These are basic qualifications to meet the requirements of the position. However, we encourage individuals to apply if they believe they have the necessary skills, knowledge, and experience to perform the job duties, even if their qualifications do not match 100%. We encourage applicants to think broadly about their background and skill set to thrive in the role.

JOB PURPOSE

The 211 Careers program provides job training and placement to expand access to in-demand careers and strengthen the Inland SoCal Region’s economy. Since 2018, we have helped over 1,200 job seekers prepare for employment and directly placed over 600 into quality jobs. The Employment Coordinator II focuses on intensive case management, training, and placement of job seekers into sustainable employment, working together with participants to develop and move forward with a realistic, achievable career plan. This position works closely with participants from initial assessment and career planning, to connecting them into training and work readiness services, to job placement and coaching, motivating, and supporting them throughout the process of getting and keeping a job. The Employment Coordinator II also manages Work-Based Learning/Training cohorts. A successful candidate will have a passion to assist all people to thrive financially and the experience and skills to work with job seekers from many backgrounds, including low-income, unhoused, reentry, dislocated workers, Veterans, and people with significant barriers to employment.

EMPLOYMENT COORDINATOR II EXPANDED DUTIES

• Manage work-based training cohorts and provide intensive case management with a case load of about 100-125 participants to foster successful training and placement outcomes.
• Facilitate and lead job-readiness skills training and activities such as resume writing, interview techniques, mock interviews, and financial literacy.
• Interpret and ensure alignment with governmental funding, particularly State and County contracts, with federal WIOA compliance.
• Collect, analyze, and report qualitative and quantitative data for key performance indicators, deliverables, and other metrics in alignment with grants, contracts, and internal procedures.