Agilec is a leading provider of vocational rehabilitation and employment/career transition services across Canada and internationally. Our customers are at the centre of all we do, and our teams are passionate about the positive impacts they make on people’s lives. We are guided by our values, and all team members are encouraged and supported to develop their potential.

EDUCATION:

Completed post-secondary education in relevant field from a recognized Canadian Institute, or its equivalent.

EXPERIENCE:

• Minimum two years’ experience in Human Services Field or other related field
• Experience with effective job/career search strategies
• Experience using career planning and decision-making tools
• Experience in writing, critiquing, and editing résumés and cover letter

REQUIRED SKILLS:

• Able to work with people with disabilities and barriers to employment
• Proficiency in a multi-task and multi-need environment
• Strong administrative and organizational skills
• Intermediate user of Microsoft Office (Word, Excel, and Outlook)
• French language is a requirement

KNOWLEDGE:

• Strong knowledge of careers and occupations, various job requirements, job search skills
• Knowledge of community and government resources available to clients
• Knowledge of the local and provincial labour markets
• Basic understanding of computer networks, hardware, and office equipment

ROLE SUMMARY:

The Employment Specialist provides materials and shares knowledge of Agilec services, community services, and labour market information to both clients, employers, and the community.

RESPONSIBILITIES:

• Coordinate with team members to ensure seamless service delivery and effective client support.
• Manage incoming & outgoing phone calls including client communications.
• Maintain accurate client records, including interactions (case notes), schedule meetings, and document services in accordance with program requirements.
• Complete the Common Assessment – In person/Phone/Virtual and schedule appointment with Employment Consultants
• Develop and implement the Employment Action Plan (EAP), and schedule follow-up appointments for candidates with Employment Consultants
• Conduct client engagement calls, serving as the initial point of contact for clients, ensuring all inquiries and concerns are promptly addressed.
• Establish and maintain strong relationships with clients, offering ongoing support throughout their employment journey as needed, while also collecting their pay stubs as proof of employment.
• Develop & maintain a client contact tracking system.
• Other duties as assigned
  Schedule: Hours are flexible within location-specific hours of operation. Extended hours may be required.
  We offer our team members attractive compensation, employee and group benefits, training and career development opportunities, and value-added perks*
  *Eligibility to receive some benefits may vary according to employment status
  At Agilec, we respect and uphold the dignity of everyone we work with. As representatives in the communities we serve, we believe that diversity in our teams makes us stronger. We actively work to attract, develop, and retain employees from diverse backgrounds. Richness in the experiences and opinions of others helps us to provide relevant and inclusive services.
  Agilec welcomes and encourages applications from diverse and equity-deserving backgrounds. We are committed to providing an accessible, barrier-free recruitment and selection process. When contacted for an employment opportunity, please advise us if you require accommodation in any part of the selection process.

Agilec est un important fournisseur de services de réadaptation professionnelle et de transition de carrière au Canada et à l’international. Nos clients sont au cœur de nos actions et nos équipes sont passionnées par l’impact positif qu’ils ont sur la vie des gens. Nos valeurs nous guident et nous encourageons et soutenons tous les membres de l’équipe à développer leur potentiel.