ABOUT YOU

To be successful in this role, you’ll bring a blend of empathy, initiative and a strong commitment to making a difference. We’re looking for someone who can engage, support, and challenge individuals to help them move forward in their employment journey. You’ll also have:

• Proven experience in the employment and skills sector, delivering against performance targets and quality standards.
• A track record of providing one-to-one support, coaching or mentoring to influence and support personal or professional development.
• Strong administrative and IT skills, including experience using CRM systems and Microsoft Office software.
• A sensitive and empathetic approach, with the confidence to challenge constructively when necessary.
• Excellent communication skills, both written and verbal, with the ability to influence and negotiate effectively with a wide range of people and organisations.
• Experience of working within structured quality guidelines and compliance frameworks.
• A minimum of Level 2 qualifications in English, Maths and ICT—or equivalent relevant experience.
• Confidence using a range of digital tools and channels, including phone, video conferencing, and email.

This is a public facing role so you’ll need to show off your fluency in speaking and writing English

ABOUT US

Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough

KEY RESPONSIBILITIES INCLUDE:

• Engaging face-to-face with participants to design and deliver tailored vocational profiles and employment pathways.
• Carrying out skills gap analyses and identifying appropriate training strategies.
• Providing person-centred advice, support and guidance through assessments and bespoke support plans.
• Delivering employability sessions, coaching interview techniques, enhancing job search skills, and helping rebuild confidence.
• Meeting key performance indicators in line with contractual obligations and performance-based outcomes.
• Promoting inclusive employment practices and advocating for equal opportunities in the workplace.
• Developing strong relationships with employers to identify suitable vacancies, encourage interviews, and create accessible opportunities for individuals with complex employment needs.

To be successful in this role, you’ll bring a blend of empathy, initiative and a strong commitment to making a difference. We’re looking for someone who can engage, support, and challenge individuals to help them move forward in their employment journey. You’ll also have:

• Proven experience in the employment and skills sector, delivering against performance targets and quality standards.
• A track record of providing one-to-one support, coaching or mentoring to influence and support personal or professional development.
• Strong administrative and IT skills, including experience using CRM systems and Microsoft Office software.
• A sensitive and empathetic approach, with the confidence to challenge constructively when necessary.
• Excellent communication skills, both written and verbal, with the ability to influence and negotiate effectively with a wide range of people and organisations.
• Experience of working within structured quality guidelines and compliance frameworks.
• A minimum of Level 2 qualifications in English, Maths and ICT—or equivalent relevant experience.
• Confidence using a range of digital tools and channels, including phone, video conferencing, and email