Overview:
The Epic Application Analyst understands system build and functionality, ability to analyze and understand business workflows and the knowledge to make solution recommendations that meet organizational goals. The primary responsibilities of an Epic Application Analyst are to collaborate with end users of the system to evaluate, design, build, test, train, implement within Epic and other third-party solutions. The Epic Application Analyst demonstrates excellent customer service performance in in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant, and the commitment to Extraordinary Care for Every Generation.

Responsibilities:

• Demonstrates functional knowledge of Epic, applicable third-party solutions, and Microsoft suite of products.
• Builds and maintains collaborative relationships with customers; meets with customers to capture business & technical requirement needs.
• Demonstrates knowledge of processes within the business lines supported, assesses workflow methods, identifies gaps, determines necessary workflow changes, and develops workflows alongside customers related to the implementation of new solutions or functionality.
• Designs, builds, and configures within assigned Epic system modules and any supporting third-party solutions; develops and maintains process documentation using appropriate tools.
• Develops and maintains test scripts for workflow testing; performs testing per department requirements.
• Ensures that application changes and upgrades are working properly.
• Follows departmental standards for change control and quality assurance; provides documentation on system changes and provides training, if applicable.
• Troubleshoots issues and initiates escalation procedures with minimal supervision and provides proposals for resolution of the issues found.
• Participates in or leads cross-functional projects; Understands project planning and coordination methods using project management tools and skills. Communicates project status of deliverables, barriers (as applicable), end-user concerns, and upcoming milestones.
• Actively participates in meetings, as needed.
• Provides status updates on work to leadership.
• May be expected to rotate on-call with other team members to provide 24x7 emergency support for the department and may be expected to provide remote support, if needed.
• Other duties as assigned.

Qualifications:

EDUCATION/EXPERIENCE REQUIREMENTS

• Associate’s degree required.
• Bachelor’s degree preferred.
• 3 years Healthcare, IT or finance/account receivable experience required. Specific experience in the operational area for Epic application preferred.
• In lieu of Associate’s degree, a minimum of two (2) years Healthcare, IT or finance/account receivable experience in field required and willing to obtain an Associate’s degree within three (3) years.
• Must become and maintain Vendor certification in specified application within 6-months of attending first Vendor course.

KNOWLEDGE/SKILLS/ABILITIES

• Must have a strong working knowledge of departmental policies, procedures, business operations and workflows with an understanding of how they interrelate to other departments in the organization.
• Previous experience in area of application preferred.
• Strong computing skills including a working knowledge of Word, Excel, Power Point, Visio, web browsing, issue tracking and email applications and/or a willingness to learn.
• Strong project management skills including the ability to lead meetings, prioritize, resolve conflicts, and maintain issues lists.
• Must demonstrate a positive and enthusiastic attitude.
• Must be a team player with the ability to work independently as well as in small or large teams.
• Demonstrates the ability to resolve problems timely and effectively.
• Must be detail oriented and have a skill for probing for information in order to fully understand the underlying needs that drive how the system should be built.
• Must be approachable and have the ability to deal positively with employees at all levels of the organization.
• Protects and maintains the confidential nature of information.
• Ability to consistently meet assigned deadlines for projects.
• Demonstrated effective follow-up activities.
• Sound decision making ability.
• Ability to multitask.
• Ability to accept and adapt to change.
• May be asked to mentor/coach new IT employees.
• Strong ability for self-direction.

• Demonstrates functional knowledge of Epic, applicable third-party solutions, and Microsoft suite of products.
• Builds and maintains collaborative relationships with customers; meets with customers to capture business & technical requirement needs.
• Demonstrates knowledge of processes within the business lines supported, assesses workflow methods, identifies gaps, determines necessary workflow changes, and develops workflows alongside customers related to the implementation of new solutions or functionality.
• Designs, builds, and configures within assigned Epic system modules and any supporting third-party solutions; develops and maintains process documentation using appropriate tools.
• Develops and maintains test scripts for workflow testing; performs testing per department requirements.
• Ensures that application changes and upgrades are working properly.
• Follows departmental standards for change control and quality assurance; provides documentation on system changes and provides training, if applicable.
• Troubleshoots issues and initiates escalation procedures with minimal supervision and provides proposals for resolution of the issues found.
• Participates in or leads cross-functional projects; Understands project planning and coordination methods using project management tools and skills. Communicates project status of deliverables, barriers (as applicable), end-user concerns, and upcoming milestones.
• Actively participates in meetings, as needed.
• Provides status updates on work to leadership.
• May be expected to rotate on-call with other team members to provide 24x7 emergency support for the department and may be expected to provide remote support, if needed.
• Other duties as assigned