EMS Dispatcher at Monroe Ambulance

City of Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

20.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Situational Awareness, Triage, Resource Dispatch, Documentation, Communication, Multitasking, Typing, Information Processing, Calmness Under Pressure, Geographical Knowledge, Safety Focus, Teamwork, EMD Protocols, Data Capture, Hazard Identification

Industry

Public Safety

Description

Description About Monroe Ambulance For over 50 years, Monroe Ambulance has served our community with Quality, Compassion, and Integrity—values that define not only how we care for our patients, but also how we care for our people. As a second-generation, family-led organization, we are deeply committed to being an employer of choice, fostering an environment where every employee feels known, valued, and supported to do their best work. The Opportunity We are seeking a fulltime Dispatch candidate to join our growing team. About the Opportunity Full-time openings: starting rate is $20.00 per hour Overnight schedule provides a $3.00 stipend on top of the pay rates listed above. Swing schedule provides a $2.00 stipend on top of the pay rates listed above Company Purpose To positively impact healthcare outcomes for our community through education and innovation by skilled and empowered employees POSITION OVERVIEW The Dispatcher is responsible to handle and triage inbound calls for service, evaluate the nature of the request, and dispatch appropriate resources according to the standard operating procedures, consistent documenting of calls based on Monroe Ambulance standards. This position demands a high degree of situational awareness. The dispatcher is critical to the safety of our employees and patients and must maintain regular communication with crews to monitor safety. This position requires cooperation between the dispatcher and the operations team on vehicle movement throughout the shift. The dispatcher is responsible for capturing all required data points, which is critically important to the successful management of the business. Duties & Responsibilities Patient Care Respond to incoming calls within defined documentation standards and protocols for department. Appropriate units are dispatched that align with care needs of call promptly. Reassure patients, family members, and customers. Ensures positive interactions with patients, family, members, and customers. Communicates changes in patient medical conditions prior to arriving on scene. Safety Conduct themselves with a safety-oriented focus for self, customers, and teammates. Advise crews of potential hazards that may impact crew safety. Regularly communicate with crews through the shift and throughout a response and dispatching additional resources when needed. Monitor the status of the fleet to ensure crew safety – i.e., calling for police and/or fire department assistance. Clean and sanitize workstation at the beginning and/or end of shift. Ability to wear personal protective equipment (N95 mask) when necessary. Team Act in strict accordance with Monroe Ambulance’s Code of Conduct to ensure a positive work environment – positive interaction every time. Alert CISM team of stressful events. Monitors schedule of the crews to ensure they are given appropriate breaks and proactively ensure crews are returning on time whenever possible. Identifies opportunities for improvement: operations, turnaround times, streamlining of work processes. Operate in a transparent manner with all co-workers and management staff. Documentation Will thoroughly and accurately document each call for service in accordance with the standard operating procedure. Will submit completion exception reports with supporting information. Monitors chart completion and that key data points are completed appropriately. Requirements EDUCATION & EXPERIENCE Possess a high school diploma or equivalent GED certificate. One-year certificate from college or technical school, or three to six months of related experience and/or training, or equivalent education and experience. Must be able to pass the Emergency Medical Dispatch (EMD) program within 6 months of hire and maintain certification during employment. Successfully completes required training programs in Hazmat, MCI Management (NIMS 100 & 700) prior to completion of classroom orientation. Emergency Medical Technician (EMT) training is desirable Emergency Medical Dispatcher (EMD) preferred Requirements Active listener with excellent communication skills to collaborate with others under any type of condition. Ability to multitask with different, and sometimes conflicting, events happening at the same time. Good computer/typing skills for dispatching duties. Understand and follow both oral and written instructions promptly and accurately. Possess the skills to maintain a high degree of situational awareness. Ability to process information quickly. Ability to evaluate incoming calls to interpret the nature and urgency of the call. Ability to remain calm and effective under heavy workloads and in emergency situations. Learn street locations, station locations, and geography of the areas served. Physical Demands While performing the duties of this job, the employee will sit for extended periods of time, frequently required to stand, and walk. The employee must frequently speak and hear clearly and occasionally withstand higher than average levels of noise. The employee frequently performs tasks with manual dexterity (i.e., use of fingers, hands, and arms); reach with hands and arms. The employee will rarely climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by this job include close, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable the individuals with disabilities to perform the essential functions. The work environment is frequently hectic with quick turnaround times and deadlines. The noise level in the work environment is usually moderate. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel in this position. Employees may perform other related duties as assigned to meet the organization's ongoing needs. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Monroe Ambulance is committed to equal employment opportunities for all employees and applicants for employment. Monroe Ambulance prohibits discrimination against employees and applicants in all aspects of employment including but not limited to recruitment, hiring, compensation, promotion, training, leaves of absence, benefits, termination, employer-sponsored activities, social and recreational programs, and recognition. Monroe Ambulance prohibits discrimination against all legally protected classes including age, color, creed, disability, domestic violence victim status, gender expression, gender identity, genetic predisposition, marital status, military status, national origin, parental status, political affiliation, pregnancy-related condition, prior arrest/conviction record, race, religion, reproduction health choices, sex, sexual orientation, or other non-merit-based factors. We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety. *Additional Salary Detail The referenced pay represents our good faith and reasonable estimate of the potential compensation at the time of posting. Actual compensation will be determined based on various factors, including the candidate's qualifications, experience, and skill set.

Responsibilities

The Dispatcher is responsible for handling and triaging inbound service calls, evaluating requests, and dispatching appropriate resources according to standard operating procedures while maintaining critical communication for employee and patient safety. This role also involves the accurate documentation of all calls and capturing essential data points for business management.