EMS Public Safety Supervisor - Huntsville EMS - FT - Shift Varies at Huntsville Hospital Health System

Huntsville, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Emergency Call Receiving, Dispatching, Pre-arrival Instructions, EMD Protocols, CAD Tools, Radio Monitoring, Work Schedule Preparation, Staffing Management, Call Review, Troubleshooting, Training, Time Management, Problem Solving, Decision Making, Analytical Thinking

Industry

Hospitals and Health Care

Description

Overview Supervises and coordinates daily activities of receiving emergency or non-emergency calls, dispatching personnel and equipment, and providing pre-arrival instructions to callers Responsibilities Essential Duties and Responsibilities: (Other duties may be assigned) Answers incoming emergency calls and processes adhering to EMD protocols established by the Academy of Emergency Dispatch Dispatches emergency calls to closest appropriate unit utilizing the CAD tools to access system status Answers and processes non emergent calls for ambulance service Dispatches non emergent and routine transports Monitors multiple radio frequencies between ambulances and aircrafts Prepares work schedules to ensure that sufficient shift personnel are available for workload demands. Reviews daily transfers and communicates with Operations to insure proper ambulance staffing Performs weekly call review of EMD quality Troubleshoot CAD, radio, and AVL for weekly quality checks Performs training of new employees Oversees Shift Leads for management succession Behavioral Core Competencies: To perform the job successfully, an individual should demonstrate the following competencies on a daily basis. These factors will be used to measure an employee's performance throughout the workday. Administrative: 1) Demonstrates proper attendance and punctuality requirement 2) Completes tasks on time and accepts responsibility for the best of the organization 3) Time management and prioritizing - shifts back and forth between two or more activities or sources of information and can prioritize activities based on specific rules/guidelines 4) Pursues training and development opportunities; strives to build knowledge and skills in order to share with the organization 5) Adheres to EMD protocol and standard by maintaining excellent quality scores 6) Observes proper safety and security procedures Communication: 1) Distribution of information, both written and oral 2) Provides excellent customer service - both internal and external of the organization 3) Demonstrates teamwork with co-workers, peer agencies and supports organizational success 4) Supports organization's goals and values; supports EEOC values by respecting diversity within the organization 5) Maintains highest standards of professionalism 6) Acts effectively as a change agent within the organization, preparing and supporting workforce affected by change 7) Works diligently to resolve conflict among coworkers, keeping emotions under control 8) Maintains code of ethics and confidentiality in dealing with co-workers Cognitive: 1) Problem solving - discovers, analyzes, and solves problems to overcome obstacles 2) Speed of Closure - quickly assesses and implements course of action required 3) Exhibiting problem sensitivity - recognizes when something is wrong or about to go wrong 4) Communication multi-tasking through maintaining situational awareness at all times 5) Initiative – identifies opportunities and issues, and proactively acts to follow through on work activities to capitalize or resolve them 6) Innovative - generates unique ideas for improving work 7) Exhibits adaptability - can change in demanding work environment when unexpected events happen for the best environmental fit 8) Listening accurately receives information and reciprocates effectively to party received from 9) Decision making - weighing risks, makes accurate and quality judgments 10) Uses analytical thinking without becoming easily distracted Qualifications Qualifications: Hard Skill Requirements: 1) Education/Experience - High school diploma or general education degree (GED); five years dispatch and EMD experience, or equivalent combination of previous management and communications experience 2) Certifications - CPR and EMD certifications; able to successfully obtain EMD-Q 3) Compliance - Exceed benchmark requirements of EMD scores for at least one year 4) Punctuality - Excellent attendance with minimal absences without credits applied 5) No written warnings for a period of one year; no final written warnings for at least two years 6) Math Ability - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 7) Computer Skills - To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Database software. Soft Skills: 1) Auditory Skills - ability to hear, comprehend, and distinguish sounds and verbal communication in the presence of other distracting sounds via a headset, telephone, or other external source.

Responsibilities

This role supervises and coordinates the daily activities of emergency and non-emergency call receiving, dispatching personnel and equipment, and providing pre-arrival instructions to callers. Essential duties include adhering to EMD protocols, dispatching units using CAD tools, monitoring radio frequencies, preparing work schedules, and performing quality checks on dispatch functions.