EN - Front Office Manager at Accor
Rotorua, Bay of Plenty, New Zealand -
Full Time


Start Date

Immediate

Expiry Date

24 Oct, 25

Salary

0.0

Posted On

25 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Hospitality

Description

STEP INTO YOUR FUTURE WITH NOVOTEL & IBIS!

At Novotel & Ibis Rotorua, we believe in creating unforgettable guest experiences by combining genuine hospitality with world-class service. We are looking for a passionate, dynamic, and highly motivated Front Office Manager to lead our front office and reservation teams and ensure every guest feels at home from the moment they arrive.
Job Description

Responsibilities
  • Oversee all front office and reservation operations, ensuring smooth and efficient service delivery.
  • Lead, train, and inspire the front office and reservation teams to deliver exceptional guest service.
  • Oversee and manage check-in/check-out procedures with a focus on maximizing occupancy and revenue.
  • Handle guest feedback promptly and professionally, turning challenges into opportunities.
  • Collaborate with other hotel departments to enhance the overall guest experience.
  • Maintain and implement both Novotel & Ibis brand standards, ensuring excellence in every interaction.
    Qualifications
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