EN - General Manager at Accor

Ikeja, Lagos State, Nigeria -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Negotiation, Problem Solving, Financial Acumen, Sales Sensibility, Guest Satisfaction, Team Development, Operational Management, Strategic Planning, Market Analysis, Service Excellence, Quality Control, Regulatory Compliance, Relationship Building, Performance Management

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Position Summary The General Manager is the senior executive responsible for the overall performance and operation of ibis Ikeja. Reporting to the Owner / management, the General Manager leads all hotel departments to deliver guest satisfaction, financial targets, brand standards, and long-term growth. Key Responsibilities Strategic Leadership & Business Planning Develop and execute the hotel’s annual business plan, operating budget, and capital expenditure plan in alignment with Accor / brand goals. Monitor and control P&L performance, cost management, revenue growth, and financial forecasting. Set departmental KPIs and ensure accountability across teams. Operational Management Oversee day-to-day operations across all departments (Front Office, Housekeeping, Food & Beverage, Engineering, Sales & Marketing, Finance, HR, etc.). Ensure compliance with brand standards, quality control, health, safety, and regulatory requirements. Maintain high levels of guest satisfaction through service excellence and continuous improvement. Team Leadership & Human Resources Recruit, train, coach, and develop department heads and staff. Foster a high-performance culture anchored in Accor’s values (e.g. “Heartist”) and inclusive practices. Conduct regular staff meetings, performance reviews, learning & development plans. Commercial & Marketing Collaborate with Sales & Marketing to drive room occupancy, revenue per available room (RevPAR), ancillary revenues, and yield management strategies. Build relationships with corporate clients, local businesses, community partners, and key stakeholders. Monitor competitor activity and market trends to adapt strategy. Guest Experience & Quality Be visible in guest interactions, manage service recovery, and promote a “guest-first” culture. Ensure brand standards, service quality audits, and guest feedback are tracked and acted upon. Stakeholder & Owner Relations Serve as the main liaison with hotel owners, investors. Provide regular reports and updates on hotel performance, challenges, and opportunities. Participate in capital project planning and asset enhancement initiatives. Qualifications Bachelor’s degree in Hotel Management, Business Administration or related field (Master’s preferred). Proven experience (typically 8+ years) in hotel operations at management or senior level, ideally in an international brand or chain. Strong financial acumen: budgeting, forecasting, P&L control, cost management. Excellent leadership, communication, negotiation, and problem-solving skills. A commercial mindset with strong sales sensibility. Ability to work under pressure in a dynamic environment. Familiarity with hotel systems (e.g. Opera, PMS, CRS) and Accor brand tools is an advantage. Fluency in English; local languages advantageous. Additional Information Reporting Structure The General Manager reports to the regional group management (Owner). Department heads (Rooms, F&B, Finance, Sales & Marketing, HR, and Engineering) will report directly to the General Manager. Working Conditions & Benefits Full-time, permanent role Competitive salary and performance bonus Employee benefits Opportunity for professional development. Interested candidates can send their CV’s to: [email protected]

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Responsibilities

The General Manager is responsible for the overall performance and operation of the hotel, leading all departments to achieve guest satisfaction and financial targets. This role includes developing business plans, overseeing daily operations, and ensuring compliance with brand standards.