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EN - Reservation Agent at Accor

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

0.0

Posted On

10 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reservation Management, Up-selling, Communication Skills, Multitasking, English Proficiency, Administrative Documentation, Group Booking Coordination

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Consistently provide exceptional, friendly, and engaging service to all guests and clients who call or email. Handle incoming reservations via phone, email, and online booking platforms accurately. Book individual and group reservations, enter rooming lists, and update information in the system. Recommend property facilities, assist with guest information, and address special requests. Maximize revenue through up-selling and promoting hotel products and services. Maintain accurate records of reservations, updates, and administrative documentation. Communicate with the Sales team regarding group bookings and special requests. Coordinate with Front Office and other departments to ensure seamless guest experiences. Qualifications Fresh graduates are welcome Strong communication and customer service skills Positive attitude, detail-oriented, and able to multitask Flexible to work shifts, weekends, and public holidays Good command of English; additional languages and reservation system knowledge are a plus Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Manage incoming individual and group reservations via phone, email, and online platforms while maximizing revenue through up-selling. Coordinate with the Sales and Front Office teams to ensure a seamless guest experience and maintain accurate records.