EN - Reservation Agent at Accor

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

27 May, 26

Salary

0.0

Posted On

26 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Reservation Systems, Communication, Attention To Detail, Organizational Skills, Multi-tasking, Problem Solving, Interpersonal Skills, Revenue Optimization, Opera

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description We are seeking a Reservation Agent to join our team Novotel & Ibis Gate Hotels Abu Dhabi, The candidate will serve as the primary point of contact for guests, ensuring a professional experience from the initial reservation process. Deliver professional and efficient customer service to all guests Manage incoming calls, emails, and online reservation requests with utmost professionalism Optimize revenue through strategic recommendation of additional services and amenities Provide comprehensive information about our property, facilities, and accommodate special requests Ensure accurate processing of reservations, including correct recording of all guest details and preferences Coordinate with other departments to fulfill guest requests and address any concerns Maintain current knowledge of promotions, rates, and availability to provide precise information Demonstrate thorough understanding of the property's policies, procedures, and services Address guest inquiries and complaints promptly and professionally Contribute to the achievement of team objectives and uphold high standards of service Qualifications At least 1 year experience in the same field at the hospitality industry. Fluency in Arabic ; additional language are a plus Exceptional customer service skills with a guest-focused personality Excellent verbal and written communication abilities Strong attention to detail and organizational skills Proficiency in reservation systems and basic computer applications Ability to multi-task and work efficiently in a fast-paced environment Team player with a positive attitude and willingness to learn Additional Information experience is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in Arabic, additional languages are a plus Job-Category: Sales & Marketing Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Reservation Agent will act as the primary contact for guests, managing all incoming reservation requests via calls, emails, and online platforms professionally. Responsibilities include optimizing revenue through strategic recommendations and ensuring accurate processing of all guest details and preferences.