EN - Security Agent at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

0.0

Posted On

04 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Security Experience, First Aid Certification, CPR Certification, Fire Safety Training, Communication Skills, Interpersonal Skills, Conflict Resolution, Team Collaboration, Guest Service, Patrolling, CCTV Monitoring, Incident Reporting, Problem Solving, Reliability, Work Ethic, Calm Demeanor

Industry

Hospitality

Description

Company Description Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah. Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai. With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment “Where life lives” and indulge in excellence. The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L’Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges. Job Description Provide consistent, professional, and proactive guest service while collaborating with colleagues. Regularly patrol all areas and buildings to ensure safety and security. Address and manage the presence of trespassers or unauthorized individuals on the property. Carry out security and baggage checks as necessary. Monitor CCTV cameras and take appropriate actions to ensure the safety of guests and colleagues. Observe and report any vehicle violations on the property, including parking issues, speeding, and dangerous driving. Respond promptly to activated fire prevention systems, investigate causes, and report findings. Address guest and staff concerns, offering first aid and casualty care in a timely, compassionate, and helpful manner. Build and maintain strong, effective working relationships with all departments. Record daily shift activities and provide relevant information to hotel departments for follow-up. Ensure compliance with all corporate, hotel, and departmental policies and procedures. Participate in hotel committees as needed. Perform any other duties, tasks, or assignments as required within the department. Qualifications Previous security or safety experience in a similar role within a luxury hotel environment is preferred. Current First Aid and CPR certification is required; Advanced First Aid certification is preferred. Completion of fire safety or firefighter training is an asset. Strong written and verbal communication skills, along with excellent interpersonal and conflict resolution abilities, are required. Proven ability to collaborate effectively within a diverse, multi-cultural team environment. Demonstrated capacity to focus on guest needs while maintaining a calm and courteous demeanor at all times. Strong work ethic, responsibility, reliability, and the ability to work rotating shifts (both day and night), split shifts, extended hours, including evenings, weekends, and public holidays are essential.

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Responsibilities

The Security Agent is responsible for providing consistent and proactive guest service while ensuring the safety and security of the property. This includes patrolling areas, managing unauthorized individuals, monitoring CCTV, and responding to emergencies.