en-US Specialist - Content Management Office, Travel & Mobility Business at Rakuten

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Translation, Proofreading, Content Management, Localization, Communication, Team Collaboration, SEO, Travel Industry Knowledge, CAT Tools, HTML, SQL, Marketing, Digital Content, E-commerce, Customer Service, Data Analysis

Industry

Software Development

Description

Job Description: Business Overview Rakuten Group offers over 70 services across a wide range of fields in Japan and overseas. These include internet services such as e-commerce, travel, and digital content; fintech (financial) services, including credit cards, banking, securities, e-money, and smartphone payment apps; mobile services, such as mobile carrier businesses; and professional sports. By organically linking these services around a point- and service-based membership system, we have formed a unique "Rakuten Ecosystem" unlike any other. *Rakuten Business in Numbers: https://global.rakuten.com/corp/careers/services/ Department Overview Rakuten Travel, operated was established in 2001. We proudly boast the largest number of registered accommodations in Japan, with over 40,000 properties. We are continuously expanding our business and striving to improve the quality of our services daily to meet various user needs related to travel, such as a wide selection of accommodations, destination information, and inspirational content. We also cater to the needs of our accommodation partners, helping them expand sales, promote their properties, and provide valuable data. Rakuten Travel (Japan Domestic): https://travel.rakuten.co.jp/ Rakuten Travel Global: https://travel.rakuten.com/ Position: Why We Hire Rakuten Travel re-released its inbound accommodation booking platform in 2022, providing a new and localized user journey for inbound travelers. Since then, Localization Group has grown to offer translation services in 9 languages. The scope of our work has also grown to include the inbound rent-a-car platform as well. Our long-term vision is to be a one-stop shop for all businesses within Rakuten Travel to localize their platforms for international users. To make this vision a reality, we're seeking additional talent that can help ensure the quality, consistency, and unified brand tone of all English content under our scope. Joys of working at Rakuten Travel - Contribute to a global product for travelers around the world Empower countless people to experience the wonders of Japan and beyond. Simplify international travel and let your voice shine through in content that will promote travel to Japan. - Strengthen bedrock assets such as glossaries and style guides Become a decisive contributor to the style and tone of our translations, influencing the way travelers see our product and strengthening Localization Group's reputation within the business. - Develop your translation skills and grow with a diverse workforce Expand your linguistic talent and various soft skills while collaborating with teammates from over 15 countries. - Take advantage of Rakuten Group's substantial resources & technology Experience rapid development and easy access to top-notch technologies thanks to our parent company's strong status within Japan. Enjoy frequent opportunities to develop more than just linguistic skills; members of Rakuten Travel's business units benefit from in-house trainings in HTML, SQL, AI, marketing, and more. Position Details As a specialist, you have a natural command of American English and will ensure that Rakuten Travel’s products are commercially ready, accurate, and appealing to the target audience. In this position, you will follow the guidelines for the en-US language and work together with the Localization Group to ensure timely delivery of localized content at the expected level of quality. Primary responsibilities - Translating from ja-JP into en-US - Proofreading en-US content drafted by vendors/stakeholders - Maintaining the quality of the target language - Participating in initiatives to standardize and improve translations - Communicating with relevant teams to ensure compliance Example projects/tasks - Translating new/updated information for hotels in Japan - Proofreading feature articles on popular attractions in Tokyo - Verifying geo data translations against official sites for SEO purposes Work Environment Organizational Structure - Travel & Mobility Business: ~800 employees - Global Country Management Department: ~40 employees - Content Management Office: ~16 employees - Localization Group: 10 employees - Age Range: 20s to 40s - New graduate to mid-career hire ratio: New graduates (20%) / Mid-career hires (80%) Average Daily Overtime 0.5-1 hrs Examples of mid-career hires' backgrounds - Experience working directly in the travel industry - Translation and localization experience across multiple industries Career path examples of successful mid-career hires - Promoted to comprehensive Quality Leader within three years - Seconded to e-commerce team to develop new skills within two years - Promoted to Vice Manager of the entire team within four years Mandatory Qualifications: - Native English speaker - JLPT N2 certification or higher - 1-2 years of experience translating/proofreading - 1-2 years of experience using CAT tools - Bachelor’s Degree Desired Qualifications: - Strong computer skills (Word, Excel, PowerPoint etc.) - Strong interest in travel - 1-3 years of experience working in travel, hospitality, or e-commerce - 1-3 years of experience writing localized copy Other Information: Additional information on Location Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo Additional information on English Qualification Must be a native English speaker. While American English speakers are preferred, applicants from other English-speaking countries are welcome if they demonstrate a deep understanding of the subtle differences between American English and their local English dialect. Rakuten Group, Inc. Homepage Link - Benefits: https://corp.rakuten.co.jp/careers/benefit/ - Recruitment Information: https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed - Rakuten Culture: https://corp.rakuten.co.jp/careers/culture/ #creative #marketing #PR #commerce #RakutenTravel In Japanese, Rakuten stands for ‘optimism.’ It means we believe in the future. It’s an understanding that, with the right mind-set, we can make the future better by what we do today. So we challenge ourselves to evolve, innovate and experiment, to create a better, brighter future for everyone. Today, our 70+ businesses span e-commerce, digital content, communications and fintech, bringing the joy of discovery to almost 1.3 billion members across the world. If you have any trouble logging in, please contact us here Rakuten Group, Inc.: rakuten-recruiting-info@mail.rakuten.com *Please read the Application Requirements(EN) / 募集要項(JP) before applying. Our Diversity & Inclusion Policy and Application Documents Rakuten’s corporate mission is to “contribute to society by creating value through innovation and entrepreneurship.” We foster a culture that provides equal opportunities to those who share this founding philosophy and take on the challenge to transform society, regardless of age, gender, nationality, or any other status. Diversity is one of Rakuten's core strategies and a driving force for innovation. Because of this, you are not required to submit any of the following information in order to apply for our job positions. - Gender - Age - Photo - Nationality* - Information not related to business, such as ideological beliefs, family structure, etc. * For legal compliance, we may ask you about your work eligibility. See the details

Responsibilities

The specialist will translate content from Japanese to American English and proofread content drafted by vendors. They will also maintain the quality of the target language and participate in initiatives to standardize and improve translations.