Start Date
Immediate
Expiry Date
28 Apr, 25
Salary
0.0
Posted On
29 Jan, 25
Experience
3 year(s) or above
Remote Job
No
Telecommute
No
Sponsor Visa
No
Skills
It, Buy In, Behavioural Change, Fact, Changing Environments, Reliability Engineering, Scratch, Large Groups, Vendors, Computer Science, Ux, Technology, Development Programs, Change Management, Information Technology, Suppliers, Servicenow
Industry
Information Technology/IT
WHO YOU ARE
Hej!
Are you ready to join us on our journey of creativity, collaboration, and making everyday life better for millions of people around the world? Are you just as excited to provide a great digital workplace experience for our co-workers?
The Service Enablement Management unit drives co-worker satisfaction and productivity by transforming Service Management & Operations offerings through a persona-based approach, data-driven analytics, and effective change management. Also, to enhance co-worker experience through management of consumer journeys, effective change management, and seamless adoption of new processes and technologies.
The unit is also responsible for driving the transformation journey across Service Management & Operations, ensuring great organisational performance through optimized vendor operations and performance, and continually improving Service Management & Operations’ services’ effectiveness and efficiency.
We are now looking for an Enablement and Experience Leader to join us here in the Service Enablement Management unit to hold the unique privilege of shaping the way teams harness technology to drive productivity and innovation. As an Enablement & Experience Leader, you will empower teams, bridge technology and user needs, and create an exceptional digital workplace experience that enhances co-worker productivity and engagement. By bridging the gap between technical capabilities and user needs, you will ensure that our solutions not only meet business objectives but also enhance the everyday experiences of our users, ultimately leading to a more engaged and efficient workforce.
You will be working with both technology innovation and experience as well as measuring and creating insights around the experience co-workers have using existing Service Management & Operations’ products and services.
Come be a part of something extraordinary and let’s create a better every day together.
WHAT YOU NEED TO KNOW
As a leader, you are great at building and maintaining strong partnerships within and outside Group Digital e.g. with store co-workers, engineering teams, digital markets, and suppliers & vendors. You are obsessed with co-worker problems, their pain points, challenges and needs connected to Service Management & Operations’ products and services, and you are naturally curious about how to solve them to ultimately deliver a frictionless digital experience. You are fact and data driven and you turn it into insights that can be actionable. You are passionate about driving cultural and behavioural change for people across organisations at all levels of business. You love to design experiences and empathize with the many to promote diversity, equality and inclusion. You lead with empathy combined with the ability to be the voice of our many co-workers You love to innovate and explore new ideas and you bring forward a big toolbox of techniques and methodologies for doing so.
To be successful in this role, we are looking for leaders who encompass:
As our Enablement & Experience Leader, you have the following key previous experiences and skills:
QUESTIONS AND SUPPORT? LET’S CONNECT!
This role will be based in Helsingborg, Sweden, and will report to the Service Manager of Service Enablement Management unit. It is expected that this role requires some travel between the different Digital Hubs.
In this recruitment there is no relocation support provided by Ingka, hence we are looking for people already living in or within commuting distance of the mentioned location.
For more information about the role, reach out to the hiring manager at jitendra.solanki@ingka.ikea.com . If you have any questions about the recruitment process, please reach out to tech recruiters carl-johan.andersson@ingka.ikea.com and ashurina.aorahim@ingka.com
We are looking forward to your application