Enablement Manager - REMOTE at Jobgether

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Support Enablement, Support Ops, CX, Support Leadership, Communication Skills, Scaling Enablement, Systems Thinking, Influencing Without Authority, Customer Empathy, Business Realities

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Enablement Manager. In this impactful role, you will serve as the driving force behind the Support team's learning and adaptation strategies. You will design and implement systems ensuring support agents are well-equipped to respond effectively while scaling the operations. This includes the use of automation and AI to improve support processes, ensuring that both business owners and customers receive consistent, high-quality experiences. If you're ready to lead initiatives that make support operate seamlessly amidst a fast-paced environment, we want to hear from you. \n Accountabilities Define the long-term enablement strategy for Support Design scalable onboarding that reduces time-to-confidence for new agents Build and maintain living playbooks that evolve with the product Establish clear frameworks for edge cases, escalations, and high-impact scenarios Partner with Product and Engineering to operationalize launches for Support Translate product updates into clear guidance and anticipated customer questions Set standards for tone, empathy, and expectation-setting across the support team Identify patterns across tickets, escalations, and feedback for continuous improvement Requirements 5+ years in Support Enablement, Support Ops, CX, or Support Leadership Proven experience partnering closely with Product teams Strong written and verbal communication skills Experience scaling enablement in fast-moving or ambiguous environments Think in systems, not checklists Ability to influence without authority Balancing customer empathy with business realities Benefits Opportunity to shape the future of support enablement Flexible work environment with a global reach Collaborative company culture focused on innovation Career growth and skill development opportunities Chance to make a significant impact in a fast-paced setting \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Responsibilities

The Enablement Manager will define the long-term enablement strategy for the Support team and design scalable onboarding processes. They will also partner with Product and Engineering to operationalize launches and ensure support agents are equipped to handle customer inquiries effectively.