JOB DESCRIPTION

Position : Mortgage Software Administrator (Encompass Administrator)
Salary : $65,000 - 100,000k
Benefits : Competitive Medical/Dental/Vision Insurance with $0 cost options, Retirement Plan w/ match, 3.5 Weeks PTO, etc.
Location : Lansing, MI area (Onsite)

We are seeking a full-time, permanent Mortgage Software Administrator to be an integral part of a mortgage technology team! Here are a few reasons why you should apply:

• Outstanding culture with family-oriented feel, and technology department is valued.
• Competitive compensation and benefits package with $0 cost healthcare options.
• Located in a new building with modern technology, collaborative areas and sweet treats.

Responsibilities :

• Work within Encompass integrations including LoanNex Pricing, TPO Connect, LO Connect, Consumer Connect, Velocify, DataConnect and other Ellie Mae Network services
• Manage user tickets related to user issues for assigned persona/system and provide interdepartmental support by responding to inquiries, troubleshooting problems, and determining solutions
• Write or modify application programs according to standards utilizing modern programming languages/technologies and applies industry standard software development best practices.
• Analyze system changes to assess business impact and translate requirements into efficient solutions.
• Design, develop, and implement code changes; create test scripts and documentation; manage test environments; and coordinate production releases.
• Walk internal customers through problem solving process, provide feedback and see problems through to resolution

PREFERRED EXPERIENCE:

• Experience supporting and administering Loan Origination Software such as Ellie Me Encompass
• Experience with Encompass Web or JavaScript.
• Knowledgeable of mortgage loan process, current mortgage lending laws & regulations, mortgage loan documentation, mortgage loan terminology.
• Comfortable using a ticketing system such as JIRA.
• Ability to build custom forms.
• Willingness to learn new technologies and preserve and grow your knowledge of Ellie Mae Encompass products and services and helpdesk procedures
• Good communication and collaboration skills.

BONUS EXPERIENCE:

• Experience with Encompass, LO Connect, Velocify, Consumer connect, TPOC (wholesale / correspondent portal), Data Connect, LoanNex (Pricing Engine), or SnapDocs (Hybrid Closing Vendor).Exposure writing code in JavaScript or Visual Basic

• Work within Encompass integrations including LoanNex Pricing, TPO Connect, LO Connect, Consumer Connect, Velocify, DataConnect and other Ellie Mae Network services
• Manage user tickets related to user issues for assigned persona/system and provide interdepartmental support by responding to inquiries, troubleshooting problems, and determining solutions
• Write or modify application programs according to standards utilizing modern programming languages/technologies and applies industry standard software development best practices.
• Analyze system changes to assess business impact and translate requirements into efficient solutions.
• Design, develop, and implement code changes; create test scripts and documentation; manage test environments; and coordinate production releases.
• Walk internal customers through problem solving process, provide feedback and see problems through to resolutio