Encompass Specialist at Sunflower Bank NA

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Encompass, Mortgage Technical Experience, Workflow Design, System Support, Data Integrity, User Assistance, Communication Skills, Confidentiality, Multi-Tasking, Problem Solving, Software Development Lifecycle, Asset Management, Credit Reporting, AUS Knowledge, MS Office Proficiency, Time Management

Industry

Banking

Description

Description At Sunflower Bank, we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more about Sunflower Bank at sunflowerbank.com. Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a full-time Encompass Specialist. MUST HAVE proven efficiency of Encompass (ICE Encompass LOS) experience MUST HAVE 3 – 5 years Mortgage technical experience Description: The Encompass Specialist is responsible for working with bank department leaders to configure and support the Encompass platform. This position also provides level 2 and 3 support to end users. Responsibilities: Manage, maintain, and enhance ICE Mortgage Technology’s Encompass Banker Edition. Design, implement and maintain workflows, templates, pipeline views, business rules, custom input forms, reports, user access and other system functions. Work with department leads building and changing workflows. Monitor system and data integrity on a day-to-day basis. Monitor support requests as received and provide assistance to users to resolve issues. Provide support to clients via email, phone, or other methods. Manage the change request process. Test and coordinate Encompass releases. Perform the job in accordance with applicable industry laws and regulations as well as the policies and procedures established by the company. Responsible for developing and maintaining systems and applications in alignment with SBNA security controls and standards related to protecting sensitive data for compliance with Gramm Leach Bliley Act (GLBA). Responsible for adhering to Software Development Lifecycle policies, standards, and processes. Responsible for ensuring all new assets owned by are identified in the CMDB with complete configuration item data. Assets owned must be maintained to adhere with all Asset Management Policy, Standards, Processes and work instructions. Education/Experience Preferred: Bachelor’s Degree in Computer Science, Information Systems or other related field or equivalent work experience. 3 to 5 years of Mortgage technical experience, including an understanding of related technology in the financial services industry. Formal training in Information systems, desktop applications, databases, software development packages and programming languages preferred. Must possess basic knowledge of ICE Encompass LOS, knowledge of credit reporting, and industry AUS (Desktop Underwriter, Loan Product Advisor or USDA GUS). Prior experience as a Junior Loan Processor or Loan Officer Assistant a plus. Proven experience and proficiency with Encompass, MS Office programs including Excel, Outlook, and Word. Must be able to multi-task and perform a variety of complicated tasks. Must possess excellent written and verbal communication skills. Must possess the ability to maintain confidentiality, professionalism, discretion and good judgment. Must possess ability to prioritize and meet strict deadlines. Pay is dependent on knowledge, skills, abilities, experience, and location. Sunflower Bank Benefits People choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team. Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are: Rooted in Strength Propelled by Growth Individuals in a Great Whole Creating Possibility Community Focused Associates enjoy outstanding benefits, including: 401(k) Plan with 6% Match Health/Dental/Vision Insurance Company-paid Life Insurance Tuition Reimbursement Fitness Reimbursement Paid Time Off Volunteer Leave Paid Holidays Plus many more associate perks & incentives! If you qualify, apply online at www.sunflowerbank.com/careers. You’ve never worked anyplace like Sunflower Bank! EOE/AA: Minorities/Females/Disabled/Vets Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days. If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location-specific notices is available on our privacy policy.

Responsibilities

The Encompass Specialist is responsible for configuring and supporting the Encompass platform while providing level 2 and 3 support to end users. This includes managing workflows, monitoring system integrity, and assisting users with support requests.