ABOUT THIS POSITION

The City of Phoenix is honored to be recognized on the Forbes list of America’s Best-In-State Employers 2024. This prestigious award is presented by Forbes and Statista Inc., the leading statistics portal and industry ranking provider. https://www.phoenix.gov/newsroom/human-resources-news/3215.html
With more than 14,000 employees working across 41 departments, the City of Phoenix offers opportunity for career growth and advancement. Whether you’re an experienced professional or just starting your career, working in public service offers many rewards! Be a part of building the Phoenix of tomorrow.
The Information Technology Services Department is seeking a motivated and experienced End-Point Systems Technician - Tanium (MS SCCM equivalent) to join our dynamic Information Technology Endpoint Systems Management team. In this role, you will be responsible for the day-to-day administration, maintenance, and optimization of our Tanium endpoint management platform. You will play a crucial role in ensuring the security, stability, and performance of our endpoint environment through effective provisioning, deployment, and management of Tanium solutions.
Responsibilities include:

Tanium Platform Administration (or MS SCCM/MECM equivalent):

• Administer and maintain the Tanium platform, including endpoint infrastructure, modules, and configurations.
• Monitor system health, performance, and capacity, proactively identifying and resolving issues.
• Implement and maintain security best practices within the Tanium environment.

Endpoint Provisioning and Deployment:

• Develop and implement Tanium sensor and package deployment strategies for software, patches, and configurations.
• Automate endpoint provisioning and deployment processes using Tanium Deploy and other relevant tools.
• Manage and troubleshoot software deployments, ensuring successful and efficient rollouts.
• Create and maintain deployment documentation.

Patch Management:

• Utilize Tanium Patch to manage and deploy security patches and software updates across the endpoint environment.
• Develop and maintain patch deployment schedules and policies.
• Monitor patch compliance and generate reports.

Asset Management and Reporting:

• Utilize Tanium Asset to maintain accurate endpoint inventory and generate reports.
• Develop and maintain Tanium reports and dashboards to provide insights into endpoint health and compliance.
• Analyze data to identify trends and potential issues.

Troubleshooting and Support:

• Provide Tier 2/3 support for Tanium-related issues, troubleshooting complex problems and providing timely resolutions.
• Collaborate with other IT teams to resolve endpoint-related incidents.
• Document troubleshooting procedures and solutions.

MINIMUM QUALIFICATIONS

• Two years of experience in systems applications analysis, programming or telecommunications functions utilizing a variety of PC, server, switching, routing, and multiplexing hardware and software.
• 15 hours of appropriate information technology course work including training or experience with one or more work station computers and one or more programming languages and one or more operating systems.
• Other combinations of experience and education that meet the minimum qualifications may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.For information regarding pre-screening and driving positions,
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• The City job description can be found here.

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

• Three years of experience managing Endpoints/Workstations.
• Three years of experience using Endpoint Management.
• Two years of experience working with OS Bundle/Provision/Imaging.
• Two years of experience using scripting languages (e.g., PowerShell, Python).
• Two years of experience with automation and scripting.
• Two years of experience with standard, SOP, and Change Control Process.
• Experience working in a large enterprise environment.
• Experience with Tanium platform administration, including module configuration and management.
• Experience with software deployment tools.
• Equivalent experience in Microsoft SCCM/MECM may be considered.
• Tanium Certified Administrator (TCA), Tanium Certified Operator, or other relevant certifications.

Please refer the Job description for details