End to End Software Strategy Business Analyst at Ford Global Career Site

Dearborn, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Software Deployment, Data Quality Management, Project Management, Product Development, Service Operations, Analytical Skills, Communication Skills, Interpersonal Skills, Stakeholder Management, Customer Journey Mapping, User Experience Principles, Problem-Solving Ability, Cross-Functional Collaboration, Process Improvement, Software Updates, Issue Resolution

Industry

Motor Vehicle Manufacturing

Description

Software Deployment & Data Quality Management: Oversee initiatives impacting the End to End Software Serviceability journey; aligning with cross functional organizations to enable successful software updates at the dealership level. Continuously improve processes for communicating software updates to dealers, ensuring clarity, accessibility, and addressing software deployment issues Support the development of comprehensive business cases for strategic software enhancements and issue resolution programs. Collaborate with relevant teams to ensure effective communication strategies are in place for software updates and issue resolutions, enhancing dealer and customer understanding. Minimum Bachelor's degree in Engineering, Computer Science, Business Administration, or a related technical field. Minimum of 5 years of progressive experience in project management, product development, service operations, or a related field within the automotive or technology industry. Demonstrated experience with cross-functional teams and driving complex projects to completion. Strong analytical skills with the ability to identify pain points, define metrics, and make data-driven decisions. Excellent communication, interpersonal, and stakeholder management skills, with solid written and verbal abilities to communicate project status and results. Experience with customer journey mapping and User Experience (UX) principles Able to work independently with minimal supervision. Strong project management skills with the capability of organizing and managing numerous projects simultaneously from inception/feasibility through implementation. Master's degree in a relevant field. Deep knowledge of Ford's dealer network and service operations. Strong problem-solving ability. As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder or all of the above? No matter what you choose, we offer a work life that works for you, including: Immediate medical, dental, vision and prescription drug coverage Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more Vehicle discount program for employees and family members and management leases Tuition assistance Established and active employee resource groups Paid time off for individual and team community service A generous schedule of paid holidays, including the week between Christmas and New Year's Day Paid time off and the option to purchase additional vacation time.

Responsibilities

Oversee initiatives impacting the End to End Software Serviceability journey and improve processes for communicating software updates to dealers. Collaborate with relevant teams to ensure effective communication strategies are in place for software updates and issue resolutions.