End User Compute Technician at Foodstuffs North Island

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Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT User Support, SCCM Management, SOE Image Creation, Application Deployment, Enterprise IT Technologies, Communication Skills, Problem-Solving, Collaboration, Device Management, Incident Resolution, Systems Engineering, Technical Expertise, Innovation, Stakeholder Management, Performance Optimization, Project Support

Industry

Retail

Description

Ko waimātou – About us: Kia ora. We’re Foodies. You know New World, PAK’nSAVE and Four Square right? That’s us! With 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co-op has the privilege of helping New Zealanders get more out of life. Locally owned, we reflect the communities we serve, and we celebrate our people - our taonga, every day for being uniquely them. Our Support Centre is 1,000+ people strong, which includes 300+ IT employees, who all play a vital role in ensuring the cogs of our Co-op stay turning and our systems stay ‘byte’-sized and ‘bug’-free.”. Te Tūranga – About the role Join our high-performing IT Operations team, where you'll play a pivotal role in delivering seamless end-user computing experiences and top-notch operational outcomes. Reporting to the IT End User Compute Lead, you'll support Foodstuffs North Island's infrastructure and empower teams across support centres and distribution centres to maximize the value of their IT solutions. You'll be part of a customer-focused team that thrives on collaboration and innovation, tackling projects like advancing device management capabilities, enhancing IT infrastructure resilience, and refining end-user computing strategies to deliver cutting-edge solutions. Key Responsibilities: - Provide Level 2/3 onsite IT support for Auckland-based users, resolving incidents, escalating complex issues, and collaborating with remote support teams. - Build and deploy desktop/laptop images, troubleshoot hardware and software issues, and optimize performance through Intune device management. - Deliver onsite systems engineering support to FSNI service users while maintaining operational excellence. - Assist with incident resolution, project support, and the development and maintenance of FSNI's end-user computing strategy. Ngā painga - What we offer: We’re committed to providing awesome experiences for our people, including offering a range of benefits: - Free carparking - we’ve got over 1,000 carparks including 36 free EV plugs - Southern cross health insurance - 5% discount at our retail stores - Onsite café with subsidised meals and a mini mart, - Flexible working options, a day off on your birthday, long service leave - Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes). He kōrero mōu - About You We’re looking for a proactive problem-solver with exceptional communication skills and a knack for building strong relationships with stakeholders at all levels. If you’re passionate about leveraging your technical expertise to introduce new technologies and drive innovation, this role is for you. What You'll Bring: - Proven experience in an IT User Support role, with a strong understanding of SCCM management, SOE image creation, and application deployment. - A solid grasp of Enterprise IT technologies and the ability to apply them effectively in a complex environment. - A passion for exploring and implementing new technologies to enhance business outcomes. - Excellent interpersonal and communication skills, enabling you to collaborate and build trust across diverse teams. - A proactive, solutions-focused mindset, with the drive to make a real impact in one of New Zealand’s largest retail businesses. Join a team of forward-thinking leaders and bring your expertise to a dynamic, innovative organisation where your contributions will truly make a difference! Experience awesome. Achieve Awesome. Be awesomely you. We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau. We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and/or neurodiversity. If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to Recruitment.Foodstuffs@foodstuffs.co.nz. Accessibility support could include, interview location, sign language interpreter, assistive technology. #LI-AV1 \n \n

Responsibilities

Provide Level 2/3 onsite IT support for Auckland-based users, resolving incidents and collaborating with remote support teams. Build and deploy desktop/laptop images, troubleshoot hardware and software issues, and assist with incident resolution and project support.