END USER COMPUTING ENGINEER

UST is looking for talented and End User Computing Engineer to manage large scale infrastructure support and will be working with one of our clients in the UK.
The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment. The ideal candidate must possess excellent written and verbal communication skills with the ability and know-how to collaborate effectively with domain experts and IT leadership team.

Responsibilities:

• Maintain, support, and resolve issues related to workstation operation system, applications, and hardware.
• Daily check, Maintain, support, and resolve issues related connectivity for VC equipment.
• Expedite support for nominated VIPs at the office on best effort basis
• Be the visible face of IT support, liaising with end users to set customer expectations around how their issue is being managed to resolution.
• Curate and maintain knowledge articles, to aid knowledge sharing across teams. This should lead to an ethos of service streamlining support enablement across tiers
• Coordinate with the VC vendors/ internal teams and other resolver teams for end issue identification, hardware break-fix support, and spares acquisition
• In the event of repeated equipment failure, coordinate with the problem management team or equipment manufacturers to determine root cause, and appropriate fix

Requirements:

• Minimum of 2 years’ experience in large scale infrastructure EUC management.
• VIP support experience
• Knowledge in SCCM or any other imaging tool.
• ITSM knowledge with handling Service request, incident.
• Ticketing tool knowledge like ServiceNow, Remedy etc.
• Software and Application Troubleshooting

SKILLS

End User Computing,Itsm,Servicenow

ABOUT UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process

Responsibilities:

• Maintain, support, and resolve issues related to workstation operation system, applications, and hardware.
• Daily check, Maintain, support, and resolve issues related connectivity for VC equipment.
• Expedite support for nominated VIPs at the office on best effort basis
• Be the visible face of IT support, liaising with end users to set customer expectations around how their issue is being managed to resolution.
• Curate and maintain knowledge articles, to aid knowledge sharing across teams. This should lead to an ethos of service streamlining support enablement across tiers
• Coordinate with the VC vendors/ internal teams and other resolver teams for end issue identification, hardware break-fix support, and spares acquisition
• In the event of repeated equipment failure, coordinate with the problem management team or equipment manufacturers to determine root cause, and appropriate fi