EXPERIENCE:

• Minimum of 5 years of relevant IT systems experience.
• Operational experience in systems management.
• Detailed knowledge of the following:
• Windows 10 O/S
• Performance monitoring, troubleshooting, and debugging
• Deployment of task sequence builds /packages using MECM
• End-user device builds on tablets, laptops, and smartphones, drivers, and firmware deployment

EXPECTATIONS OF THE ROLE

• Provide support for the day-to-day service delivery, escalation, problem-solving, and implementation tasks.
• Proactive systems monitoring, problem identification, analysis, and resolution
• Support multiple technologies associated with the desktop infrastructure to agreed service levels. These areas include Windows 10, build, deployment, and support activities.
• Able to communicate appropriately at all levels and to develop and encourage effective communications processes across Technology.
• Taking part in multiple projects and programmes of system change, and the associated maintenance and support duties.
• Ensure documentation, policies, and procedures are maintained and adhered to.