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End User Computing Sr. Associate at NTT DATA

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End User Support, Desktop Support, Windows Operating System, Local Installation, Network Installation, Internet Explorer, TCP/IP, DHCP, Device Manager, Registry Editor, User Manager, Admin Commands, Remote Troubleshooting, Technical Documentation, Application Installation, Problem Diagnosis

Industry

IT Services and IT Consulting

Description

End user support-Desktop Support-Windows operating system-Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands. Addressing user tickets regarding hardware, software, and networking Walking customers through installing applications and computer peripherals Asking targeted questions to diagnose problems 1- 3 years of experience in Desktop and Laptop support. Address user tickets regarding hardware, software, and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals

Responsibilities

The role involves addressing user tickets related to hardware, software, and networking issues, guiding users through installations, and conducting remote troubleshooting. Additionally, the associate will customize desktop applications to meet user needs and document technical issues and solutions.