End-User Computing Systems Specialist, II at Zebra Technologies

Beijing, Beijing, China -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Network infrastructure, Desktop systems, Hardware troubleshooting, Software configuration, Data integrity, Password management, Telecom expense management, Vendor management, Communication skills, Mobile device administration, Lifecycle management, Process documentation, Analytical skills, IT systems, Project development

Industry

IT Services and IT Consulting

Description

Remote Work: No Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally. Come make an impact every day at Zebra. Administers and monitors day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Responsibilities: Contributes to perform on-site installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Works with team to communicate highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization’s computer users about basic and specialized applications. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. Supports company-wide, web-enabled solutions. Mobile device administration, lifecycle management and process review/documentation across multiple regions in support of best practices for onboarding, offboarding and device/line transfers. Manage Zebra’s Telecom Expense Manager as well as multiple carrier accounts. Complete market analysis for contract renewals and negotiations on pricing and plan benefits Qualifications: Job Requirements: Minimum Education: Bachelor’s degree required or equivalent experience Minimum Work Experience (years): 2 – 5 years of experience Key Skills and Competencies: Experience being the point of contact for Vendor, User, Billing, Process, and Technical issues/escalations. Strong Communication and Social Skills in working with Vendor, Partners, Internal staff, and reporting status updates to leadership teams. Must possess a level of field related knowledge normally acquired by working with or close to a carrier, or in the telecommunications industry. Licenses/Certifications, special qualifications: Good Communication Skills Ability to understand end user issues Technical hands-on experience Able to work independently and excel in a collaborative environment Ability to trouble shoot Demonstrated knowledge of applicable IT systems / applications Ability to develop new systems and tools Experience in documenting and maintaining up to date systems procedures Demonstrated analytical skills Experience in performing in a fast-paced, high growth, rapidly changing environment Ability to identify and implement process improvements Position Specific Information: Travel Requirements (as a % of time): N/A Able to telework? Yes/no – if yes, % of time and expectations while teleworking: no Personal Protective Equipment (PPE) Required (safety glasses, steel-toed boots, gloves, etc.): N/A Physical Activities (U.S. only): Select the frequency for each item on the below list (never, occasionally, frequently, constantly). Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. (Occasionally) Working from heights such as roofs, ladders, or powered lifts. (Never) Moving self in different positions to accomplish tasks in various environments including awkward or tight and confined spaces. (Never) Remaining in a stationary position, often standing or sitting for prolonged periods. (Constantly) Stooping, kneeling, bending, crouching, reaching, pushing/pulling. (Occasionally) Moving about to accomplish tasks or moving from one worksite to another. (Occasionally) Adjusting or moving objects up to ## pounds in all directions. (Never) Communicating with others to exchange information. (Constantly) Repeating motions that may include the wrists, hands and/or fingers. (Constantly) Operating machinery and/or power tools. (Never) Operating motor vehicles, industrial vehicles, or heavy equipment. (Never) Assessing the accuracy, neatness and thoroughness of the work assigned. (Occasionally) Environmental Conditions (U.S. only): Select the frequency for each item on the below list (never, occasionally, frequently, constantly). Exposure to extreme temperatures (high or low). (Never) Outdoor elements such as precipitation and wind. (Never) Noisy environments. (Never) Other hazardous conditions such as vibration, uneven ground surfaces, or dust & fumes. (Never) Small and/or enclosed spaces. (Never) No adverse environmental conditions expected. (Constantly Physical Demands (U.S. only): (Sedentary work that primarily involves sitting/standing.) Must be able to see color. (No) To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.

Responsibilities

The specialist administers and monitors daily technical support for network infrastructure and internal desktop systems. They also manage mobile device lifecycles, telecom expenses, and perform on-site installations and troubleshooting.