About the job

💼 𝐄𝐧𝐝 𝐔𝐬𝐞𝐫 𝐃𝐞𝐬𝐤𝐭𝐨𝐩 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 – 𝐃𝐫𝐞𝐬𝐝𝐞𝐧, 𝐆𝐞𝐫𝐦𝐚𝐧𝐲

𝐂𝐨𝐦𝐩𝐚𝐧𝐲: BCIC Swiss GmBH | Best Connect International Company

𝐑𝐨𝐥𝐞: 𝐄𝐧𝐝 𝐔𝐬𝐞𝐫 𝐃𝐞𝐬𝐤𝐭𝐨𝐩 𝐒𝐮𝐩𝐩𝐨𝐫𝐭

𝐄𝐦𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 𝐓𝐲𝐩𝐞: 𝐅𝐮𝐥𝐥-𝐓𝐢𝐦𝐞

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 𝐃𝐫𝐞𝐬𝐝𝐞𝐧, 𝐆𝐞𝐫𝐦𝐚𝐧𝐲 (𝐎𝐧𝐬𝐢𝐭𝐞)

𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 𝐈𝐓/𝐃𝐞𝐬𝐤𝐭𝐨𝐩 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞

𝐒𝐚𝐥𝐚𝐫𝐲: 𝐍𝐞𝐠𝐨𝐭𝐢𝐚𝐛𝐥𝐞

🔎 𝐀𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐑𝐨𝐥𝐞

BCIC Swiss GmBH | Best Connect International Company is looking for a skilled and customer-focused End User Desktop Support Specialist to provide onsite technical support at our client site in Dresden, Germany. This is a full-time position requiring a full-day onsite job.

🛠 𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬

• Provide onsite desktop and end-user technical support

• Troubleshoot Windows OS, hardware, software, and application issues

• Install, configure, and maintain desktops, laptops, monitors, printers, and peripherals

• Set up and deploy laptops/desktops for new and existing users

• Support Microsoft 365 applications, including Outlook, Teams, and OneDrive

• Perform Active Directory tasks such as password resets, account management, and access support

• Troubleshoot LAN, Wi-Fi, VPN, and basic connectivity issues

• Provide break-fix support for hardware and software issues

• Support meeting room equipment and video conferencing systems

• Manage and update IT asset inventory and documentation

• Log, update, and resolve incidents and service requests using IT ticketing tools

• Follow SLA requirements and provide professional end-user support

• Assist with IT rollouts, upgrades, migrations, and other onsite projects

✅ 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬

• Currently residing in Germany with a valid work permit

• Fluency in English and German

• 2–3 years of proven experience in IT support, desktop support, or end-user support

• Good knowledge of Windows OS, Microsoft 365, and basic networking

• Experience with Active Directory and IT ticketing systems

• Strong troubleshooting and problem-solving skills

• Excellent communication and customer-service skills

• Ability to work independently at the client site

📩 𝐇𝐨𝐰 𝐭𝐨 𝐀𝐩𝐩𝐥𝐲

If you meet the above criteria and are interested in this opportunity, please send your English CV with the position title in the subject line. Kindly include your WhatsApp number for quick communication.

• 📧 𝐀𝐩𝐩𝐥𝐲 𝐚𝐭: lamisa.hridi@bcic-swiss.com