End User Field Support – Medium Level at DXC Technology

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Deskside Support, Technical Diagnosis, Hardware Support, Software Support, IMACD, VIP Support, Communication Skills, Coordination Skills, Service Mindset, Adaptability, ServiceNow, Asset Management, Troubleshooting, Installation, Migration, Project Support

Industry

IT Services and IT Consulting

Description

Job Description: DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver technology services that move the world. DXC.com Working on a designated client site, we are seeking a End User Field Support person to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame. Responsibilities: Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc. Software support: diagnosis and resolution of software functionality for both the operating system and standard desktop applications IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software Enhanced support for VIP users including 7x24 on-call support Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users Asset management support for end user devices by following defined processes Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc. Onsite support for events such as trade shows or special meetings Regular checks for IT Room devices and Meeting Room equipment when required Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting Experience: 3 to 5 years of deskside support experience (MNC support experience and VIP support experience preferred) Experience in using ServiceNow is preferred Good deskside support technical skills and basic infrastructure knowledge Good communication and coordination skills Fluent English in both writing and speaking Be polite, patient, helpful Have a good sense of service mindset Have a good capacity of adaptability Willing to work overtime when required Why DXC? At DXC, we foster a culture of inclusion, integrity, and innovation. You’ll be empowered to grow your career while contributing to solutions that matter—supported by a global team committed to delivering excellence for our customers and communities. How to apply & our commitment to you in return If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Responsibilities

The role involves providing high-quality onsite technical and troubleshooting services, including hardware and software support, as well as asset management for end-user devices. Responsibilities also include coordinating with infrastructure teams and providing enhanced support for VIP users.