WHAT YOU NEED TO KNOW (OR TECHNICAL SKILLS)

• Proven Windows & MAC OS/X support and Application experience, including rebuilds, installations and support. (Minimum 2 years)
• Experience performing Microsoft Active Directory, Windows Server, AD Domains and Exchange\Office 365 System Administration tasks.
• Be customer focused and ardent in ensuring that all customers receive a high quality of service with a commitment to recording calls raised and resolutions, and to sharing knowledge across a geographically spread team
• Sound technical skills, including operating systems, desktop applications and hardware (Win Server 2016-22 / Windows 10-11 for desktops / Office 365 / All Mac OSX from Monterey - Sequoia, iPhone & Android smartphones and tablets.
• Experience of Zoom Video Conferencing applications and associated hardware
• Demonstrate a proactive, systematic, and analytical approach to problem solving, process management, display attention to detail, as well as documenting and following procedures.
• Excellent interpersonal relations skills – experience supporting executive-level customers.
• Excellent demonstration skills and ability to coach and train users.
• Knowledge of Cisco Meraki SD Wan would be advantageous.
• Knowledge of Cloud hosted technologies, including AWS & Azure among others
• Be creative, flexible and think outside the box.

YOU (BEHAVIOURAL SKILLS)

• Well-developed interpersonal and communication skills in addition to written skills for documentation and communication with clients.
• A demonstrated ability to share knowledge via effective communication to diverse groups of people with different skill levels and technical aptitude
• Work experience and / or relevant tertiary qualifications in a computer related discipline.
• Good working knowledge of networking principles and techniques
• Practical experience in the repair and maintenance of hardware and software including a background in Apple\Mac Desktop Technical Support Role
• Strong knowledge of hardware and software fault resolution techniques
• Good working knowledge of networking principles and techniques
• Proven ability to handle more than one task at once.
• Can adapt to any work environment, including interstate travel when necessary
• Ability to work flexible hours (including weekends or after hours for international calls on occasion)