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End User Services Engineer VIC at Canon Business Services ANZ

Wales, Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 27

Salary

85000.0

Posted On

28 Oct, 26

Experience

11 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Cybersecurity & Data Protection

Description

Key Responsibilities:Provide L3 support for Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler, and associated infrastructure.
Lead resolution of Major Incidents, Priority 1, and Priority 2 incidents.
Provide technical leadership and mentoring to L1/L2 support teams.
Drive platform stability, service improvement, and technical governance initiatives.
Support vulnerability remediation, patching compliance, and security initiatives.
Maintain operational documentation, knowledge articles, and technical standards.
Collaborate with project teams on solution delivery and operational readiness.
Automate repetitive operational tasks using PowerShell and other tools.

Key Requirements:Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience.
12+ years of experience supporting Citrix environments in large enterprises.
Minimum 6+ years of experience in an L3 Engineer or Technical Lead role.
Strong experience with Citrix CVAD, Citrix Cloud/DaaS, NetScaler ADC/Gateway, Microsoft Azure, FSLogix/EPM, and PowerShell scripting.
Experience in major incident management and problem management within an ITIL framework.
Strong technical leadership, troubleshooting, stakeholder management, and communication skills.

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Responsibilities